Battery and body cracked :-(

[sliyk]

Hi Guys,
Posting this for a friend. He bought his mavic pro platinum only a couple months ago and never crashed. We noticed these cracks on the body of the drone and also on one side of a battery. I am guessing someone tried to forcibly (and in the incorrect manner) remove the battery.
As the drone is under warranty should I open a support ticket with DJI for repair? I do not want to compromise the warranty that the drone already has.
Thanks.

 

[Zeke]

Curious why YOU would open a support ticket if you're asking for a friend?

Either way, why bother? Can you prove that you didn't cause the damage? If not I'm sure DJI won't pony up a replacement.

 

[DanMan32]

I doubt DJI would accept that as a warranty claim.
You mentioned "someone must have forcibly tried to remove the battery". Was this purchased used?

 

[kidroc]

looks like you or your "Friend" tried to pry the batt out!! Never ever gets dull around here.Oh snap i broke my new drone so let's blame it on the manufacturer and try and get a new one..

 

[FoxhallGH]

It's spare parts time ... New Battery required (you'd not want the drone at risk of popping that battery off mid-flight), and a new top shell needed (see this video regarding replacement):