Welcome Mavic Pilot!
Jump in and join our free DJI Mavic community today!
Sign up

Battery issue

Joined
Jun 26, 2019
Messages
8
Reaction score
1
I bought my mavic air before 20 day. After last update, with one of my battery, it's showing "no battery detected" no matter how many times i try. and it's happing only with that battery and other two are fine as normal. Can someone help me out resolving this issue. Thank you
 

msinger

DJI Drone Expert
Approved Vendor
Premium Pilot
Joined
Oct 12, 2016
Messages
19,546
Reaction score
10,266
Loc
Harrisburg, PA (US)
What happens when you connect your Mavic Air to the DJI Assistant 2 application with that battery installed? Does it offer to update the firmware on the battery?

If needed, you can download the DJI Assistant 2 installer from the Mavic Air downloads page.
 
Joined
Jun 26, 2019
Messages
8
Reaction score
1
What happens when you connect your Mavic Air to the DJI Assistant 2 application with that battery installed? Does it offer to update the firmware on the battery?

If needed, you can download the DJI Assistant 2 installer from the Mavic Air downloads page.
No. It shows that the firmware is up to date. And i did refreshed the firmware and even tried factory reset. Still the issue is same.
 

msinger

DJI Drone Expert
Approved Vendor
Premium Pilot
Joined
Oct 12, 2016
Messages
19,546
Reaction score
10,266
Loc
Harrisburg, PA (US)
Is the battery snapped into the aircraft properly? You should be able to hear the battery click into place when inserting it.

When the battery is installed, are you able to see the red area underneath either of the sliders on the sides of the battery?
 

msinger

DJI Drone Expert
Approved Vendor
Premium Pilot
Joined
Oct 12, 2016
Messages
19,546
Reaction score
10,266
Loc
Harrisburg, PA (US)
In that case, I'd recommend you contact DJI Support and get the battery replaced. The DJI warranty covers it for 6 months.
 
  • Like
Reactions: dawgpilot

Detritalgeo

Well-Known Member
Joined
May 2, 2019
Messages
57
Reaction score
21
Loc
Vancouver, Canada
The 2 middle pins are the battery communication lines. This is what tells the MA what the status is including side-latch failsafe, battery temp and per cell voltages.

Make sure the middle 2 pins are clean, lightly brush off any dust or residue. Also make sure the side latches are working smoothly and click fully into place.

It's a long shot, but worth a try.
 
Joined
Jun 26, 2019
Messages
8
Reaction score
1
The 2 middle pins are the battery communication lines. This is what tells the MA what the status is including side-latch failsafe, battery temp and per cell voltages.

Make sure the middle 2 pins are clean, lightly brush off any dust or residue. Also make sure the side latches are working smoothly and click fully into place.

It's a long shot, but worth a try.
Done it. But didn’t work