Best Buy Orders

mrdave543 · Nov 30, 2016

daredevil said:
I just got the same email about the delay. I called BB customer service and complained about the runaround with this and they issued a gift card to apply toward my order.
I suggest that everyone who got the email call and make them pay for the delay. The number is 888-237-8289 If you haven't used it enough to have it memorized.

How much did you get? Was only able to get $20, but heard others got $40

daredevil · Nov 30, 2016

Wow.... I only got $15. Guess I'm making another call.

Hunter Cole · Nov 30, 2016

I've now gotten the same email, I don't plan on canceling

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Dustin · Nov 30, 2016

They only gave me $10 when I called yesterday. It took me 2 hours just to get that. I hate these overseas call centers where they don't know anything but the script in front of them. Dumb dumb dumb dumb.

daredevil · Nov 30, 2016

Dustin said:
They only gave me $10 when I called yesterday. It took me 2 hours just to get that. I hate these overseas call centers where they don't know anything but the script in front of them. Dumb dumb dumb dumb.

When did you place your order?

Carlos de Castro · Nov 30, 2016

Mine is on back order mow. I'd be fuming if I hadn't found one at the Apple Store two weeks ago.

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tomnjfl · Nov 30, 2016

Carlos de Castro said:
Mine is on back order mow. I'd be fuming if I hadn't found one at the Apple Store two weeks ago.

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Same here....I can't believe how lucky I got finding the only one at an Apple store in all of Florida, and being 20 minutes away.

Dustin · Nov 30, 2016

daredevil said:
When did you place your order?

10/24

dac086 · Nov 30, 2016

I placed my order on 10/24. It went to backordered yesterday and was showing the same early this morning, but now it says in Progress. Not sure what that really means.

Dustin · Nov 30, 2016

dac086 said:
I placed my order on 10/24. It went to backordered yesterday and was showing the same early this morning, but now it says in Progress. Not sure what that really means.

Mine went from backordered, to in progress, back to backordered, and now back to in progress.

I don't know what to make of this other than Best Buy hasn't a clue when they will get more.

BeastCoast · Nov 30, 2016

dac086 said:
I placed my order on 10/24. It went to backordered yesterday and was showing the same early this morning, but now it says in Progress. Not sure what that really means.

Ditto - no longer says "Backordered" despite the email a few hours ago saying December 21. Fingers crossed they sourced another truck full and we made the cut. My order was 10/27.

curtissimo · Nov 30, 2016

Shamefully, I've been checking the order status almost every hour, it's going back and forth between 'In progress' to 'Backordered'. Just silly.

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combustication · Nov 30, 2016

Status: In Progress
And is at preparing. What's the difference between preparing and processing?

daredevil · Nov 30, 2016

FYI.. Best Buy "customer service" (and I use the term very loosely) told me that if they keep a back ordered status on it up to 12/14 the order will automatically cancel yet there is no mention of this in the email sent out today. Gotta love it... NOT!!!

Anton Chigurh · Nov 30, 2016

BeastCoast said:
Ditto - no longer says "Backordered" despite the email a few hours ago saying December 21. Fingers crossed they sourced another truck full and we made the cut. My order was 10/27.

I just cancelled my 10/21 order. Go to the change order section in your order screen and select the change shipping method option. You will see your estimated ship date, which will more likely than not be 12/21.

SteveCA · Nov 30, 2016

My 10/24 order is now backordered and processing lol... is that an oxymoron or what? It also says that they think it will ship by 12/21, yeah right!

Wholagan · Nov 30, 2016

Well my Verydrone order was also pushed back so I think I have no choice but to keep this BB order and my Newegg and have them have it out. First one to ship wins. What a F show.

Andersonn · Nov 30, 2016

Depending on when everyone ordered I would not cancel just yet if I were you. I ordered from Best Buy on 9-28-16 and it showed up this morning.

Stoph787 · Nov 30, 2016

Andersonn said:
Depending on when everyone ordered I would not cancel just yet if I were you. I ordered from Best Buy on 9-28-16 and it showed up this morning.

Did you get any shipping confirmation or was it a surprise at the door?

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Andersonn · Nov 30, 2016

Stoph787 said:
Did you get any shipping confirmation or was it a surprise at the door?

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My status changed to "preparing" Last Friday, didn't get a tracking number until Monday night 11-28-16 just before midnight, there was no movement until last night around 6pm 11-29-16. Moved from to Louisville KY to Chicago over night and delivered to me about 10:30 AM today. (about 45 miles south of Chicago)