Almost certain DJI sold me a refurbished unit as "new"
Passing on this information because it may help others
Purchased on 13/03/17 -> Raised a claim -> Full refund is currently in progress (minus shipping expense 70AUD) -> Bought a new Mavic from a local retailer (Ted Camera)
So here are the facts:
1. Unit arrived with "sticker smudge residue" on the head of the aircraft indicating that the unit is not brand new
2. Left leg of the aircraft arrived loose indicating that the unit was repaired (and is a defect)
3. The unit did not arrive with that "new product smell"
Other issues with the unit:
1. VPS sensor was malfunctioning during flight, forcing the aircraft to increase altitude and interfere with some intelligent flight modes (e.g. tap to fly)
2. Location of aircraft was displayed incorrectly on the radar map (e.g. radar shows aircraft behind the controller when it should be in front)
3. Camera unable to focus during flight, solved by downgrading firmware and performing full calibrations (gimbal, vps, controller, accel, compass etc.)
4. Battery charge count incorrectly counts the number of charge cycles a battery has been charged. (Each flight has been logged with it's respectively battery and manual count is taken. Results do not match up with the count displayed on the DJI GO 4 app)
So what are the chances that the Mavic I received was part of the initial release hype where tonnes of units were sent back to DJI for repair, fixed and then sold in March refurbished as "brand new"... I believe that's what happened
Passing on this information because it may help others
Purchased on 13/03/17 -> Raised a claim -> Full refund is currently in progress (minus shipping expense 70AUD) -> Bought a new Mavic from a local retailer (Ted Camera)
So here are the facts:
1. Unit arrived with "sticker smudge residue" on the head of the aircraft indicating that the unit is not brand new
2. Left leg of the aircraft arrived loose indicating that the unit was repaired (and is a defect)
3. The unit did not arrive with that "new product smell"
Other issues with the unit:
1. VPS sensor was malfunctioning during flight, forcing the aircraft to increase altitude and interfere with some intelligent flight modes (e.g. tap to fly)
2. Location of aircraft was displayed incorrectly on the radar map (e.g. radar shows aircraft behind the controller when it should be in front)
3. Camera unable to focus during flight, solved by downgrading firmware and performing full calibrations (gimbal, vps, controller, accel, compass etc.)
4. Battery charge count incorrectly counts the number of charge cycles a battery has been charged. (Each flight has been logged with it's respectively battery and manual count is taken. Results do not match up with the count displayed on the DJI GO 4 app)
So what are the chances that the Mavic I received was part of the initial release hype where tonnes of units were sent back to DJI for repair, fixed and then sold in March refurbished as "brand new"... I believe that's what happened
