Brand New , never flown gimbal error

[Mazdaman323lx]

Hello folks. Just unboxed my shiny new AIR 2 S , put on the props and updated the firmware , but am now met with a Gimbal Calibration Error on the screen.
I tried restarting the device and recalibrating the gimbal several times but the error message (ERROR CODE 40011) persists.
The gimbal successfully auto calibrates but the error message doesnt clear
I don't want to risk a flight as eager as I am to get out and test out the new camera.
Obviously I will be on to DJI support first chance I get.
Just wondering if anyone else came across this or has a quick fix

 

[old man mavic]

@Mazdaman323lx ,have you tried a App refresh ,delete the App and reinstall it sometimes it helps to clear error messages

 

[maggior]

I am going to ask the obvious question...did you remove the gimbal guard?? It is an easy step to miss in the beginning.

I knew to do this but when sitting with it on my desk doing firmware updates and stuff, I forgot.

 

[Mazdaman323lx]

Yeah I removed the gimbal guard . I didn't try reinstalling the app as it worked fine on my AIR 2 yesterday but I will certainly give it a go this evening. Would love a easy fix , rather than the hassle of sending it back and waiting weeks for the replacement.

 

[tlswift58]

Yeah I removed the gimbal guard . I didn't try reinstalling the app as it worked fine on my AIR 2 yesterday but I will certainly give it a go this evening. Would love a easy fix , rather than the hassle of sending it back and waiting weeks for the replacement.

Man made product - not all are perfect. If it won't correct - then up to DJI to fix it. Seems the Air2S is coming out hot and with some issues.

 

[Capt KO]

Use Search for Error 40011 as there are previous posts.

 

[paulmall2]

Hello folks. Just unboxed my shiny new AIR 2 S , put on the props and updated the firmware , but am now met with a Gimbal Calibration Error on the screen.
I tried restarting the device and recalibrating the gimbal several times but the error message (ERROR CODE 40011) persists.
The gimbal successfully auto calibrates but the error message doesnt clear
I don't want to risk a flight as eager as I am to get out and test out the new camera.
Obviously I will be on to DJI support first chance I get.
Just wondering if anyone else came across this or has a quick fix

Uninstall your dji fly app and reinstall it then do your gimbal calibration again

 

[Mazdaman323lx]

Uninstall your dji fly app and reinstall it then do your gimbal calibration again

Tried that too , no joy

 

[Mazdaman323lx]

Have given up on a easy fix , returning it to DJI for warranty replacement . Being without drone for another 3 - 4 weeks sucks

 

[Thomas B]

Have given up on a easy fix , returning it to DJI for warranty replacement . Being without drone for another 3 - 4 weeks sucks

Best way to go in the long run though

 

[Mazdaman323lx]

I agree

 

[Another Perspective]

Uninstall your dji fly app and reinstall it then do your gimbal calibration again

Is the gimbal calibration in the assistant app

 

[808state]

HI,my mini 2 have 40011 error code that i do not know how to clear..

 

[Lastrexking]

Have you removed the piece of black foam behind the gimbal?

 

[808state]

Have you removed the piece of black foam behind the gimbal?

no, i calibrated through python after that was displaying code 400100