- Joined
- Nov 15, 2017
- Messages
- 78
- Reactions
- 52
- Age
- 83
I'm going to toss this out into the community because I don't know what else to do. After crashing my first Mavic, I ordered a spare, bare drone, from B&H which arrived Friday, last. Being put off by DJI's relentlessly encroaching limits, I carefully avoided upgrading anything, flying all spring, and occasionally, in the summer with the same firmware.
When the new bird arrived, I tried to connect to the controller, eventually succeeding by upgrading the firmware and Go 4. At that point, everything fell apart. I was able to go through the steps of activate with DJI through the controller using the iPad's wi-fi, up to the final screen, and that locked everything. Go 4 connected on that page on every subsequent attempt.
Then I tried Assistant (latest version) on a USB cable - fail. I have since removed and reinstalled DJI Assistant 2.1.1.2.573 from my desktop computer
Connected controller - cannot download firmware list - please retry. Round and round the little wheel goes. Installed Assistant on ASUS laptop, exact same behavior for controller.
Connected Mavic to ASUS. Firmware page starts with the word "current" (presumably meaning right now as they use it in the flight logs).
Download icon spins and spins and ... "Cannot download firmware list"
On retry spins for less time but cannot download.
SO, I have tried TWO computers and have gotten the exact same response from both of them. That would suggest the problem is with DJI.
"Lance" (where do they get these names?) at DJI support in China (he goes to work at 5 pm, Tucson time) has been less than helpful.
Does anybody out there know if DJI has a "zero" to which I can go back and start over? I've got a front coming to my volcanoes that promises clear air Saturday and Sunday.
When the new bird arrived, I tried to connect to the controller, eventually succeeding by upgrading the firmware and Go 4. At that point, everything fell apart. I was able to go through the steps of activate with DJI through the controller using the iPad's wi-fi, up to the final screen, and that locked everything. Go 4 connected on that page on every subsequent attempt.
Then I tried Assistant (latest version) on a USB cable - fail. I have since removed and reinstalled DJI Assistant 2.1.1.2.573 from my desktop computer
Connected controller - cannot download firmware list - please retry. Round and round the little wheel goes. Installed Assistant on ASUS laptop, exact same behavior for controller.
Connected Mavic to ASUS. Firmware page starts with the word "current" (presumably meaning right now as they use it in the flight logs).
Download icon spins and spins and ... "Cannot download firmware list"
On retry spins for less time but cannot download.
SO, I have tried TWO computers and have gotten the exact same response from both of them. That would suggest the problem is with DJI.
"Lance" (where do they get these names?) at DJI support in China (he goes to work at 5 pm, Tucson time) has been less than helpful.
Does anybody out there know if DJI has a "zero" to which I can go back and start over? I've got a front coming to my volcanoes that promises clear air Saturday and Sunday.