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Can't download media to controller

Grandzab

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Running all latest firmwares as far as I've been prompted to update.
When I try to download a media either from the mini internal storage or an sd mounted to the drone, I get this error message:
"Downloading files not supported on current remote controller. Connect phone to aircraft to download"

Any idea how this can be done?
F8B5DDC8-7E1E-4604-89F3-109A35DB107A.png
On a side note, can’t seem to get QuickTransfer to work either following the procedure from the manual. Nothing shows up in the DJI fly app on my phone.

Thanks!
 
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siemens6688

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Same here, pretty annoying as always need to connect aircraft to iPad or Phone, and it will turn off if stay idle too long (just to review photo before copy)
 

Grandzab

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Update : QuickTransfer solved by updating the app to v1.6.1. Somehow the app store had not kept that one up to date.

This video shows that you can at least get high res photos downloaded onto the controller, why can't I?
 
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Hornet600

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Update : QuickTransfer solved by updating the app to v1.6.1. Somehow the app store had not kept that one up to date.

This video shows that you can at least get high res photos downloaded onto the controller, why can't I?
The latest App version is 1.6.2 95C9D048-ABC3-4D67-A5CB-53B452131A5B.jpeg
 

Xenomorph UK

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You can only get the Hi Res images to transfer to the RC controller, any videos to the controller are only the low res ones.

The 4k video has to be taken from the SD card within the drone.

Not sure why your not able to get the images to the controller though.
 

Grandzab

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Anyway I can update the DJI fly app to 1.6.2 on the controller? This might help?
Can't seem to find any option to do so either through the About page in the camera view section or through the Profile page.
 

Xenomorph UK

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Cant really help that much at the moment as mine doesnt arrive till next month but Ill probably do as i always have and take it from the card directly anyway.

Have not compared the user manual to the video below but see if that gives you anything different on the quick transfer section.

DJI First Time Flight Tutorial
 

Grandzab

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*Update*
I ran a factory reset on the controller and connected back to the drone. The first time I browsed the photos on the drone from the controller, I got a pop up telling me that the download button was to download high res photos to the controller. I pressed it and got the same error message.

Strangely, QuickTransfer in DJI fly app on my phone now detects the drone since I updated to 1.6.1, I can browse the photos but every single transfer fails.
Tried on v1.6.1 and v1.6.1, no luck.

So I'm stuck with no download through the controller and no download through QuickTransfer. SD reader works but not ideal..
 

bazuchan

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Same here, I can't download photos to DJI RC. What is SD Card for then?
 

holenderski

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at this moment the sd is only used for screenshot or screenvideo
 

Grandzab

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If anyone is interested, QuickTransfer works now, but for this, cell data has to be disabled (iPhone).

Downoloading onto the RC still not working.
 

flyness110

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Update : QuickTransfer solved by updating the app to v1.6.1. Somehow the app store had not kept that one up to date.

This video shows that you can at least get high res photos downloaded onto the controller, why can't I?
I am having the same issue. Any update
 

nick776

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I'm in the same boat, yet people on the DJI forum are saying they CAN download high res PHOTOS but not videos to the RC. Do we have defective drones?
 

flyness110

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You can only get the Hi Res images to transfer to the RC controller, any videos to the controller are only the low res ones.

The 4k video has to be taken from the SD card within the drone.

Not sure why your not able to get the images to the controller though.
Not even with photos i can achieve this.
 

nick776

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Exactly same here even with the new update
Is ANYONE able to do it is my question? I wonder if some people don't fully understand what we are talking about and believe that merely because they can see the photos on the "drone" from the RC that it is one and the same as seeing them on the "app album."
 

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