Can't download media to controller

Grandzab · May 20, 2022

Running all latest firmwares as far as I've been prompted to update.
When I try to download a media either from the mini internal storage or an sd mounted to the drone, I get this error message:
"Downloading files not supported on current remote controller. Connect phone to aircraft to download"

Any idea how this can be done?

On a side note, can’t seem to get QuickTransfer to work either following the procedure from the manual. Nothing shows up in the DJI fly app on my phone.

https://dl.djicdn.com/downloads/DJI_Mini_3_Pro/UM/DJI_Mini_3_Pro_user_manual_v1.0_en.pdf

Thanks!

siemens6688 · May 20, 2022

Same here, pretty annoying as always need to connect aircraft to iPad or Phone, and it will turn off if stay idle too long (just to review photo before copy)

Grandzab · May 20, 2022

Update : QuickTransfer solved by updating the app to v1.6.1. Somehow the app store had not kept that one up to date.

This video shows that you can at least get high res photos downloaded onto the controller, why can't I?

Hornet600 · May 21, 2022

Grandzab said:
Update : QuickTransfer solved by updating the app to v1.6.1. Somehow the app store had not kept that one up to date.

This video shows that you can at least get high res photos downloaded onto the controller, why can't I?

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The latest App version is 1.6.2

Xenomorph UK · May 21, 2022

You can only get the Hi Res images to transfer to the RC controller, any videos to the controller are only the low res ones.

The 4k video has to be taken from the SD card within the drone.

Not sure why your not able to get the images to the controller though.

Grandzab · May 22, 2022

Anyway I can update the DJI fly app to 1.6.2 on the controller? This might help?
Can't seem to find any option to do so either through the About page in the camera view section or through the Profile page.

Xenomorph UK · May 22, 2022

Cant really help that much at the moment as mine doesnt arrive till next month but Ill probably do as i always have and take it from the card directly anyway.

Have not compared the user manual to the video below but see if that gives you anything different on the quick transfer section.

DJI First Time Flight Tutorial

Grandzab · May 22, 2022

*Update*
I ran a factory reset on the controller and connected back to the drone. The first time I browsed the photos on the drone from the controller, I got a pop up telling me that the download button was to download high res photos to the controller. I pressed it and got the same error message.

Strangely, QuickTransfer in DJI fly app on my phone now detects the drone since I updated to 1.6.1, I can browse the photos but every single transfer fails.
Tried on v1.6.1 and v1.6.1, no luck.

So I'm stuck with no download through the controller and no download through QuickTransfer. SD reader works but not ideal..

bazuchan · Jun 2, 2022

Same here, I can't download photos to DJI RC. What is SD Card for then?

holenderski · Jun 2, 2022

at this moment the sd is only used for screenshot or screenvideo

Grandzab · Jun 4, 2022

If anyone is interested, QuickTransfer works now, but for this, cell data has to be disabled (iPhone).

Downoloading onto the RC still not working.

flyness110 · Jun 12, 2022

Grandzab said:
Update : QuickTransfer solved by updating the app to v1.6.1. Somehow the app store had not kept that one up to date.

This video shows that you can at least get high res photos downloaded onto the controller, why can't I?

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I am having the same issue. Any update

nick776 · Jun 18, 2022

I'm in the same boat, yet people on the DJI forum are saying they CAN download high res PHOTOS but not videos to the RC. Do we have defective drones?

nick776 · Jun 18, 2022

holenderski said:
at this moment the sd is only used for screenshot or screenvideo

Other people seem to be able to do it though. Why can we not? I am in the USA.

flyness110 · Jun 18, 2022

Xenomorph UK said:
You can only get the Hi Res images to transfer to the RC controller, any videos to the controller are only the low res ones.

The 4k video has to be taken from the SD card within the drone.

Not sure why your not able to get the images to the controller though.

Not even with photos i can achieve this.

flyness110 · Jun 18, 2022

nick776 said:
I'm in the same boat, yet people on the DJI forum are saying they CAN download high res PHOTOS but not videos to the RC. Do we have defective drones?

Exactly same here even with the new update

nick776 · Jun 18, 2022

flyness110 said:
Exactly same here even with the new update

Is ANYONE able to do it is my question? I wonder if some people don't fully understand what we are talking about and believe that merely because they can see the photos on the "drone" from the RC that it is one and the same as seeing them on the "app album."

Jhun80 · Jul 1, 2022

Any update on this? Got the same error when i download the images from my RC

mcsenerd · Jul 1, 2022

Grandzab said:
If anyone is interested, QuickTransfer works now, but for this, cell data has to be disabled (iPhone).

Downoloading onto the RC still not working.

This is exactly what I found to be true too. I had to put the phone in Airplane mode to get it to work.

alex3d · Jul 2, 2022

I just recorded a video and when I check the sdcard of the drone it is not there, I checked the controller and it is there as low res. How do I get the content of the controller on to the sd card on the controller so I can access on a computer?