Can't Get Osmo Pocket to Update Firmware-Help?

d7dun · Feb 19, 2019

Hello,

Got my Pocket about 15 days ago and it seems to work well.
I heard there was an update for the firmware.
The firmware shown on the device is 01.01.00.10
I plug my Pocket into my Samsung Galaxy S8+ and I can easily use my Pocket through DJI Mimo.
I have been waiting for the new firmware update so that I can try to new and improved features.
However, I never get the notification there is a update waiting so that I can start the installation process?
Is there anything I can do to manually update?
Should I just be patient and wait and it will eventually arrive?
Do I have a problem??
Help, please?

Darrell

kilomikebravo · Feb 20, 2019

d7: If you have a computer with an Internet connection, plug the Pocket into that and see if you get the update alert.

d7dun · Feb 20, 2019

Thank you!
I will try,

D

d7dun · Feb 20, 2019

Well, I was finally able to get the firmware update.
I am NOT, exactly, sure how.
I first tried your suggestion and, while that did NOT work, your way allowed me to find a way to get my pictures onto my computer without removing the card or using a card reader.
I did find that I did not have a great connection between my S8+ and my Pocket. Looked like I did but, I didn't.
With a better connection, I finally got the notice for the update.
After several rejected tries, I figure out Mimo or the Pocket didn't like my wifi.
Turned the wifi off and used my phone data and I immediately got a successful update!!!!!!!!!!!!!!
Your suggestion didn't work but it did get me pointed in the right direction to success.
Again, thank you for your help!

Darrell

kilomikebravo · Feb 20, 2019

d7: Believe it or not, the next thing I was going to mention was the flaky phone/pocket connection. <chuckling> Clearly you were way ahead of me and I'm glad you got the new firmware, there were lots of good things in it.

wimjongsma · Apr 22, 2019

In my case the problem is in the connection between the Honor View 10 and the USB-connector. It seems as if the connector is to short to fit tight in the smartphone. Even if I press them together. Viewing the scene during recording on the smartphone works only sometimes. And updating is a problem too. Sometimes I can see a blue flash of which I know it is the update message, but nothing more.
I bought a usb-c cable (male/female) to make the connection between the original USB-c connector and the smartphone. Works perfect.

davemgood · Apr 23, 2019

d7dun said:
Hello,

Got my Pocket about 15 days ago and it seems to work well.
I heard there was an update for the firmware.
The firmware shown on the device is 01.01.00.10
I plug my Pocket into my Samsung Galaxy S8+ and I can easily use my Pocket through DJI Mimo.
I have been waiting for the new firmware update so that I can try to new and improved features.
However, I never get the notification there is a update waiting so that I can start the installation process?
Is there anything I can do to manually update?
Should I just be patient and wait and it will eventually arrive?
Do I have a problem??
Help, please?

Darrell

Just updated mine. It seemed to stop for a while, but it was installing. I just left it and came back later and it was finished.