We have a Mavic 2 Enterprise Dual that we purchased back on February 2, 2019 along with Enterprise Shield Basic coverage. That coverage was activated at the time and I have a copy of the Service Agreement with an Agreement Number.
In January, I purchased a renewal through Adorama but the purchase was backordered until earlier this week. Along the way, I contacted Adorama about the backorder and they stated that DJI had been shutdown for a period, thus the backorder.
When I received the renewal Activation Code, I went right in online and tried to apply it on the DJI website, but all I get is a Data Error.
I've called DJI 3 times now, and I'd make more progress talking to a wall. First answer: You can't renew Enterprise Shield Basic. Second answer: Try sending your information to [email protected]. I've actually emailed them 3 times since January, no response to any of them. Third answer - what case number did you get from emailing [email protected] - I never got a response - We don't see your email here. Too bad.
Does anyone know how to get this resolved? I'm guessing it probably has to do with trying to apply the renewal code after the original coverage expired, but DJI support has been worse than useless.
In January, I purchased a renewal through Adorama but the purchase was backordered until earlier this week. Along the way, I contacted Adorama about the backorder and they stated that DJI had been shutdown for a period, thus the backorder.
When I received the renewal Activation Code, I went right in online and tried to apply it on the DJI website, but all I get is a Data Error.
I've called DJI 3 times now, and I'd make more progress talking to a wall. First answer: You can't renew Enterprise Shield Basic. Second answer: Try sending your information to [email protected]. I've actually emailed them 3 times since January, no response to any of them. Third answer - what case number did you get from emailing [email protected] - I never got a response - We don't see your email here. Too bad.
Does anyone know how to get this resolved? I'm guessing it probably has to do with trying to apply the renewal code after the original coverage expired, but DJI support has been worse than useless.