Controller not maintaining steady connection to phone (Galaxy S10)

[mrtrickdk]

Problem? When I connect my Samsung Galaxy S10 phone to the controller, the connection keeps "disconnecting" and "reconnecting". I can see the controller will try to charge my S10 phone for 2 seconds, then stops charging for 2 seconds, then it starts charging again, then disconnects. Never stops repeating this process. I am unable to obviously use the phone/controller when this happens. Issue started 2 months ago, after 1+ year of flying with no issues.
See video:

Was unit in a crash? no

What have you tried so far?:

• Tried fully charged S10 phone vs low battery. No difference.
• Fully charged controller vs low charge. No difference.
• Tried adjusting brightness on S10 phone
• I bought a new USB cable from controller to S10. No difference.
• When trying with my iPhone there are zero problems. I maintain a steady connection between iPhone and controller.

What device are you using? Samsung Galaxy S10, and also tried an iPhone. My S10 is stock, not rooted. Drone is a DJI Mavic Air

What firmware are you running ( aircraft, remote controller)? newest

What Go app version are you using? newest version

Any modification? It is all a stock

Did you change anything or install any apps? No changes other than standard Android updates etc

Do you have a video or pictures of the problem? Yes;

 

[old man mavic]

try deleting the app and then reinstalling it on you device ,also you say you purchased a new cable was it a data cable or just a charge cable

 

[Deleted member 103366]

Have a look at this thread

An Android phone fix that might prove useful so some people. (USB connection gone bad in an odd way....fix)

My Samsung S6 got wet, caught in a rain shower. I dried it ASAP but a few days later the connection to the controller started to play up. The connection would sometimes work and some times not, it was not a cable etc. fault as another phone worked flawlessly with the same equipment etc. I also...

mavicpilots.com

 

[mrtrickdk]

try deleting the app and then reinstalling it on you device ,also you say you purchased a new cable was it a data cable or just a charge cable

Thanks. I tried reinstalling (and rebooting after uninstall), same issue.
New cable is a proper data cable, specifically for Drones.

 

[mrtrickdk]

Have a look at this thread

An Android phone fix that might prove useful so some people. (USB connection gone bad in an odd way....fix)

My Samsung S6 got wet, caught in a rain shower. I dried it ASAP but a few days later the connection to the controller started to play up. The connection would sometimes work and some times not, it was not a cable etc. fault as another phone worked flawlessly with the same equipment etc. I also...

mavicpilots.com

Thanks. Tried that already. Same error as before.
Super strange issues....

 

[Deleted member 103366]

Ok. Does the controller have the lower full sized usb port? If so as a work around have you tried using that port and a usb to usb- c? cable? I think you might have to disconnect the old cable from the side port first or some such thing.


Or, if the phone has a usb-c port, reversing the usb-c connector? I have seen several posts on here where that has been suggested......

 

[Repaid1]

As suggested invert USB-C connector 180°...might want to check that your USB settings on phone are set to transfer data vice just charge only as well.

 

[Lenny Carvic]

Hey, was this ever resolved? i ma having same issue

 

[dmaic]

HI, I have the same problema with a S10 and a Mavic Mini. Do you solved the problem?

 

[dmaic]

HI, I have the same problema with a S10 and a Mavic Mini. Do you solved the problem?

First I had problems connecting the controller to my S10 and then this problem of continuos charging. I dont know what to do and I made this invest in order to have an income.

 

[ThatHappySaker]

Ok. Does the controller have the lower full sized usb port? If so as a work around have you tried using that port and a usb to usb- c? cable? I think you might have to disconnect the old cable from the side port first or some such thing.


Or, if the phone has a usb-c port, reversing the usb-c connector? I have seen several posts on here where that has been suggested......

Inverting the cable at the controller's end seems to work for me. Good idea!

 

[ThatHappySaker]

This worked for me: disable fast charging on your phone.
I had the same issue with my Samsung (S10) and on a friend's Realme phone.

Failing that, as others have mentioned, inverting the connector at the controller end also worked!