Crashed and Totaled a Mini 2

[bmcelya]

I recently totaled a Mini 2 while doing a roof inspection. It was steep steel roofing. An unexpected gust blew it into the roof, flipped it over and it slid off and landed on a concrete pad 18’ below. Toast. I sent it in to DJI. They promptly sent me a new one, even before they received the wrecked one. It cost me $50 in total to replace the aircraft. The two years of DJI care was two months expired before the incident, and they honored it anyway. The whole process was smooth as glass. I was paired up with the new aircraft in four days. This level of customer support is unequaled anywhere in the consumer world that I’ve seen. I tip my hat to the company called “DJI.” They keep me flying. I will need to update the serial number with FAA and elsewhere. Part of the job with 107. Thanks again DJI, and the Mavic Pilots news group. Happy Holidays.

 

[Phantomrain.org]

Many of us , including myself have had amazing , incredible experiences with DJI , but you do have to go thru some hoops an sometimes a few emails .

Phantomrain.org
Gear to fly in the Rain. Land on the Water.

 

[GFields]

DJI has done me right

 

[JimSteadman]

I have nothing but good to say for dji service. I sent in one that I thought they would repair, but they sent a brand new one. The new one was sent before they had received the damaged one. Yes, there were a couple of emails and a phone call to explain, but they really did a fine job of getting me back in the air.

 

[PHZ]

I have to say in my experience with DJI’s service, they have been outstanding and have exceeded my expectations.