DJI Assistant 2 doesn't recognise my Air 2

Alleyoz · Feb 2, 2021

I'm trying to ensure everything is up to date. My Air 2 is connected to my computer, the SD card info shows. Assistant 2 is open, I'm logged in, but it just shows the round picture of a USB plug and says 'how to connect Inspire 2?
I can't see any options to do anything.
On my Android Galaxy Note 9 it says my Aircraft Firmware is 01.01.0610
RC is 02.00.1200
App version is 1.2.1
Any ideas?

lannes · Feb 3, 2021

What PC are you trying to connect to, connection problems with DJI Assistant 2 are usually related to:

1) Mavic Air 2 is not turned on before connecting to the usb
2_ Mavic Air 2 is not recognised due to issues with the usb drivers, which need to be reinstalled from the DJI assistant 2 application folder

Alleyoz · Feb 3, 2021

Right, thanks for that.
The drone was turned on before connection, but I was unaware of the driver reinstall required. I'll look into that.

The reason I turned to Assistant 2 was because, when I checked for updates in the App, there was no response whatever. There was no message to say that I was using the latest firmware, or that an update was needed. However, things changed when I downloaded the latest version, (1.2.4) of the DJI Fly App from the DJI download site. The App has updated the Mavic Air 2 firmware as well.
Thank you for your response, there's a lot to learn

.

StantonZ · Feb 3, 2021

Alleyoz said:
The reason I turned to Assistant 2 was because, when I checked for updates in the App, there was no response whatever. There was no message to say that I was using the latest firmware, or that an update was needed.

A nickel's worth of free advice: do your drone/controller/whatever firmware updates from DJI Assistant (on a PC) rather than the phone/app.

InvisibleName · Feb 3, 2021

Make sure you're using the correct version as well. There are 2 on the DJI site, one of them specifically mentions Mavic Air

DJI Assistant 2 For Mavic - Download Center - DJI

At the DJI Download Center, learn and download DJI Assistant 2 For Mavic

www.dji.com

tlswift58 · Feb 3, 2021

StantonZ said:
A nickel's worth of free advice: do your drone/controller/whatever firmware updates from DJI Assistant (on a PC) rather than the phone/app.

Why? If you're phone is connected via Wi-Fi, then no real difference in getting updates / etc, so don't see your rationale. Yeah, if your NOT connected to Wi-Fi with you phone - then doing so via a PC will be much faster.

dave canada · Feb 3, 2021

I would like to be able to do all on a pc, laptop myself ,just saying

Alleyoz · Feb 4, 2021

lannes said:
What PC are you trying to connect to, connection problems with DJI Assistant 2 are usually related to:

1) Mavic Air 2 is not turned on before connecting to the usb
2_ Mavic Air 2 is not recognised due to issues with the usb drivers, which need to be reinstalled from the DJI assistant 2 application folder

I have a Windows 10 Desktop PC. It's up to date.
You mention issues with the usb drivers. What is the process for reinstalling those drivers?
I don't see any Air 2 drivers in the application folder.

lannes · Feb 4, 2021

Alleyoz said:
I have a Windows 10 Desktop PC. It's up to date.
You mention issues with the usb drivers. What is the process for reinstalling those drivers?
I don't see any Air 2 drivers in the application folder.

See the file path circled in red, then run the relevant batch file if you have 32 or 64bit windows 10.

Alleyoz · Feb 4, 2021

InvisibleName said:
Make sure you're using the correct version as well. There are 2 on the DJI site, one of them specifically mentions Mavic Air

DJI Assistant 2 For Mavic - Download Center - DJI

At the DJI Download Center, learn and download DJI Assistant 2 For Mavic

www.dji.com

Yes, you're right, Assistant for Mavic is what I needed. Connected fine. Calibration is a trip!

Alleyoz · Feb 4, 2021

lannes said:
See the file path circled in red, then run the relevant batch file if you have 32 or 64bit windows 10.

View attachment 123090

Thank you, I installed the Assistant For Mavic and it recognized my Air 2 and confirmed that my Firmware is up to date.

s2seyecle · Feb 5, 2021

tlswift58 said:
Why? If you're phone is connected via Wi-Fi, then no real difference in getting updates / etc, so don't see your rationale. Yeah, if your NOT connected to Wi-Fi with you phone - then doing so via a PC will be much faster.

For me, the answer has always been to go to DJI first... cut out the 'middle man' in the process. That's reason #1... Reason #2... Going through DJI has always worked for me. When I had problems (going via App) and changed to DJI site, success occurred. I just went with success. (matters not whether Go4, Mimo, Go, or Fly Apps, or with Firmware updates).