Dji go 4 APP says Phantom instead of mavic

[ertz97]

I have my mavic since friday.
I own a One Plus 3T and a HTC One m8.
If I use the one plus it recognize that I am flying a mavic, but if I put my HTC in the controller and turn on everything on, it says phantom 4. The status is connected but if I press go fly, it says aircraft disconnected. I did try to reinstalling the app but this doesn't help.

 

[Bunny Too]

I have my mavic since friday.
I own a One Plus 3T and a HTC One m8.
If I use the one plus it recognize that I am flying a mavic, but if I put my HTC in the controller and turn on everything on, it says phantom 4. The status is connected but if I press go fly, it says aircraft disconnected. I did try to reinstalling the app but this doesn't help.

Tap the phantom banner and scroll down to mavic.

 

[ertz97]

Tap the phantom banner and scroll down to mavic.

I can't press on phantom.

 

[Bunny Too]

I can't press on phantom.

Hmmmm.. I will see if I can find anything out and get back to you.

 

[ertz97]

Hmmmm.. I will see if I can find anything out and get back to you.

Thanks man. Really don't know what to do.

 

[dirkclod]

Have you logged in to go in that device ?

 

[ertz97]

Have you logged in to go in that device ?

Yes I'm logged in to the dji account.

 

[dirkclod]

Ok let me get this right. You are using 2 differant devices and one won't connect. Your only using one and not connected
to the other. One works and the other don't.
Sorry I'm not familiar with ether you speak off.
Has the one your having issues with ever hooked up with the mavic ?
I'm missing something here.

 

[ertz97]

Ok let me get this right. You are using 2 differant devices and one won't connect. Your only using one and not connected
to the other. One works and the other don't.
Sorry I'm not familiar with ether you speak off.
Has the one your having issues with ever hooked up with the mavic ?
I'm missing something here.

Yes, the HTC is not connecting and has never been connected. The One Plus is always connecting to the aircraft. And no I'm only using one at a time.

 

[dirkclod]

Well like I said I'm not familiar with what your using and not sure what it is. I would try deleting the app again and try that. Sometimes that might help. If you will look in @msinger
List of compatible devices that one might not be on there.
Sorry but you got me on this one.
Have no fear though as someone will see this and be able to tell you.

 

[ertz97]

Well like I said I'm not familiar with what your using and not sure what it is. I would try deleting the app again and try that. Sometimes that might help. If you will look in @msingers
List of compatible devices that one might not be on there.
Sorry but you got me on this one.
Have no fear though as someone will see this and be able to tell you.

Thanks anyway