DJI Goggles keep dropping the visual - Help

Wonderjeep · Feb 16, 2020

I just got these set up tonight. They were purchased used so there is always some possibility there was a problem before I got them, but they appeared new in box. Everything was sealed.

Once I downloaded the latest firmware and activated them I wanted to see what I had purchased so I put them on. What happens is that every minute or so the screens go black no matter what I am doing. A quick hit of the back button or a tap of the touch pad brings the screens back, but clearly this isn’t usable. I am hoping this rings a bell for someone who has seen this before and can offer me a solution.

Please Help.

jzilla80 · Feb 16, 2020

Ooh, thats definately sounding like a defective set of Goggles, unfortunately. I know that doesnt help you much, but theres a few things to do...

First, make a video of this, by showing the Goggles S/N, the external of the Goggles, then get a shot looking thru an eye piece (be sure to refocus) to show it doing this issue...

Do that before you go forward with anything else.

Now theres only one fix I could see working (unless your an electrical wizard with all the right tools) is to connect the Goggles to your PC again, use Assistant 2 and downgrade firmware, then reupgrade firmware back to latest version. (Downgrading first ensures a complete firmware wipe and reinstall instead of just refreshing the current version. This method helped me with a battery error I had for months)

Thats all I can see possibly resetting this issue, but its no guarantee.

No matter what, get that evidence and contact the seller and hopefully you used a service that offers insurance.

Most of the folks in this community are great people, so there may not be any tom-foolery going on in this instance, but best to cover your bases!

Good luck.
I hope they work for you or you get a set that do, because Googles are good bit of fun, esp when the range doesnt suck (another topic, if they are the RE version and you fly Mavic 2)

Camino Ken · Feb 16, 2020

I had the same issue where they would work for about 10 to 20 secs and then go dark. It turns out there is an eco-mode that automatically turns them off if it detects that your face is not near enough. They would work if I mashed them on my face but not work when sitting normally on my head. If your problem is similar to mine, just turn off eco-mode in the display setting of the goggles.

jzilla80 · Feb 16, 2020

Camino Ken said:
I had the same issue where they would work for about 10 to 20 secs and then go dark. It turns out there is an eco-mode that automatically turns them off if it detects that your face is not near enough. They would work if I mashed them on my face but not work when sitting normally on my head. If your problem is similar to mine, just turn off eco-mode in the display setting of the goggles.

Good call.

I didnt even think about that possibility but its much more likely than a firmware issue or other defect.
I hope its that simple of a fix for ya!