DJI honors battery warranty

[JoelP]

After seeing so many complaints that DJI doesn’t honor their warranty I wanted to post an example where they did. I posted a few weeks ago that my MA battery lost charge abruptly and caused a landing 1200 ft from the takeoff point. From that time that battery would no longer accept a charge. I realized that this happened 5 days short of the 6 month battery warranty so I filed a claim. I answered the long list of questions and provided all the proof of claim requested by DJI including photos and videos.

DJI went through an orderly process of accepting and reviewing my claim and provided very good online transparency of their process. Yesterday my new battery arrived. Thank you DJI!

 

[dirkclod]

Is good to see a positive post for a change being most don't only the negative do.
I also have had only good experiences with warranty claims with them on batteries but with phantoms .

 

[lolo780]

I've used DJI warranty service twice and the service was excellent, products replaced right away.

 

[BD0G]

Congratulations ! It is reassuring to see them cover a defective battery.

 

[DanMan32]

If you don't have to deviate from their process in any way, they are good. If there's any deviation, not so good.

 

[Sprocket]

Is good to see a positive post for a change being most don't only the negative do.
I also have had only good experiences with warranty claims with them on batteries but with phantoms .

Positive. Negative. Battery. I see what you did there.

 

[dirkclod]

Positive. Negative. Battery. I see what you did there.

I don't please explain what you mean Sprocket .
I was referring to negative post about DJI service threads .

 

[BD0G]

He means that positive and negative are common terms used to describe batteries and that you were very adept and interweaving those terms into your reply. Its a compliment for your deft crafting of a response.

 

[Sprocket]

He means that positive and negative are common terms used to describe batteries and that you were very adept and interweaving those terms into your reply. Its a compliment for your deft crafting of a response.

Thanks. Well said. I can't believe I sailed something by him.

 

[dirkclod]

Thanks. Well said. I can't believe I sailed something by him.

No your rolling eyes did .

 

[dirkclod]

He means that positive and negative are common terms used to describe batteries and that you were very adept and interweaving those terms into your reply. Its a compliment for your deft crafting of a response.

Yes but I was serious and not trying to be crafty .
For a change .

 

[lolo780]

I just got the perfect fortune cookie for this thread.

 

[dirkclod]

I just got the perfect fortune cookie for this thread.View attachment 53269

I will use those #’s on my next lotto ticket.
Thanks.

 

[BD0G]

Ill use them for Keno. Keno ... Keno ... Keno