No-one saw this coming, it was a huge surprise to everyone.
Perhaps you imagined that your government might ban DJI drones one day.
But no-one had any idea that DJI might pull the plug and stop shipping to the USA.
The handwriting has been on the wall long before the Mavic 4 Pro.
Disappointment for sure, but no surprise here.
It's been well publicized in the U.S. that U.S. Customs has been placing holds on almost all DJI shipments of the Air 3S since last fall. For every sale that made it through, some 10 others were returned to DJI, necessitating refunds to the customers, frustrating customers and creating huge losses for DJI, for unrecoverable two way shipping costs, lost sales, and bad will among their customer base in the U.S. that were trying to buy an Air 3S from DJI directly.
It was obvious to me that DJI couldn’t profitably continue to sell into the United States under these circumstances.
Since things have only gotten progressively worse since the release of the Air 3S last fall, it came as no surprise to me that DJI chose not to sell and ship the Mavic 4 Pro into the U.S. because almost all their other shipments into the USAa were still being returned, usually after prolonged Customs Holds.
Then there was the huge uncertainty of what percentage of Chinese country of origin tariffs would be assessed to the customer upon receipt of a Mavic 4 Pro, should the drone miraculously have been cleared by Customs. These ranged from 55% to 145%! Currently, they are at a "low" of
only 55%!
No matter how many units DJI could have sold, even under those uncertainties, DJI knew they still could not successfully reliably
deliver the product to the customer, because of ongoing Customs Holds. It would have been a complete waste of time and money to even
try and ship any Mavic 4 Pro's to the USA.
Since then, as of July 28th, 2025, no further repair of any kind or warranty service is available in the United States on Mavic 4 Pro units, regardless of where they were purchased, because DJI USA now cannot even successfully ship any Mavic 4
Refurbs from DJI Canada to U.S. customers for warranty and repair replacements. This also includes Adorama purchases that came with a 12 month DJI Warranty facilitated by DJI USA. U.S. Customs is just not allowing any DJI Canada shipments from Canada into the U.S., even for repair replacements.
Sad times.
