Are you getting any error codes? A brand new replacement did the same thing to me last week and I got 30165 (edited, previously wrong number) motor stuck. It was literally the first flight out of the box. Couldn't find anything wrong with the motors so sent it back to DJI., and they're refusing to cover it under warranty.
Hope you get yours figured out.
EDIT: 3/23/2023
Update to my situation posted above.
First off, let me explain that I had an issue where the drone would fly fine for a couple of minutes but then it would give error 30165 (stuck motor) and fall to the ground. I flew several short flights trying to figure out a solution.
Apparently when DJI denies a warranty you get moved up to the next level of customer service. Or at least that is what "regular"
CS told me. I was called by this level
CS and was left a voice mail with the denial and the reason why (flight log showed side impact, i.e. user error).
I was able to get them to call me again and give me more details as to why they denied the claim. It turns out the repair center in Texas reviewed only the last flight and that is where they saw a side impact (from hitting the ground I assume). That was on the 14th. However, the first flight and crash occurred on the 13th. I guess the techs assume the last flight is the only one that really matters, and they're probably correct most of the time.
The "next level"
CS requested the repair center re-evaluate the logs and they were able to confirm that the replacement drone did have a propulsion issue before the side impact of the later flight. DJI is going to cover the drone under warranty.
Having my flight data handy really helped. I hope this helps someone else who thinks they have a valid claim denied by DJI.
