Here's the basic's:
Thanks,
Ryan
- Lost Mini 2 last November. Unsafe conditions in winter preventing retrieving.
- Contacted DJI, flyaways not covered at the time under Refresh program
- Offered discount on new Mini 2-NOT a Refresh replacement
- Purchased Refresh on second Mini 2 when I received.
- Recovered lost mini 2 this summer
- Went on DJI website to double check Refresh details for sending in broken drone and buying Refresh replacement
- Refresh Not showing active for broken drone (expires 11/18/21)
- Contacted DJI, they claim to have transferred original Refresh to 2nd drone (without notification and against Refresh program-Refresh binding to drone not transferrable)
- DJI trying to claim they will refund Refresh on 2nd Mini 2, as 2 policies cannot be purchased. NOT honoring Refresh on 1st drone, and allowing a purchase of Refresh replacement, claiming they transferred Refresh (not allowed, NOT a Refresh replacement)
Thanks,
Ryan