Not to be confrontational and cast wild aspersions, but my experience with DJI has been markedly different.
Flying commercially I have had reason to utilize DJI repairs on 6 different occasions - (only 2 of which were my fault for all those flamers who want to blast me) - my repairs have never been more than $210 - even for a completely shattered Obsidian that hit the driveway from 40ft up... recently I purchased a Mavic Pro damaged - knowing I could send it in to DJI and have them replace it with a completely refurbished model... cost $189... what I get back after one of these "repairs" is a completely refurbished model... like new shiny and with all the stickers and plastic guard still in place.
Misjudged an approach pulling back from over the lava then down to tree top and over a cliff face all while descending... tried to time a wave to hit just after i had passed the cliff face but "oooops" wave came up under her and knocked her sky high... she was about 50ft out to sea and 60 ft msl and just sat up there like a wet dog (funnily all my birds are named after my deceased dogs) shaking it off... I had very little control of her but did manage to visually bring her back over land and caught her... but camera had been shook all to he*** and was hanging limp... and she was drenched... took the battery off got her home took her apart and replaced the gimbal cable and cleaned as best I could all the salt deposits... but alas she wouldn't work... sent her to DJI... "repair" ticket $196 - time from sending to them and getting back a beautiful "refurbished" bird... 7/1 - 7/11 10 days. Canna beat that laddie.
When you send in a repair, they don't repair it and send it back to you, they evaluate the repair cost then send you a refurbished model that has been sitting on a shelf.
Like NIKON et al... Try sending a lens to Nikon to repair just the focus ring... Cost $700 -
"what, to fix a focus ring?"
"sir it also has fungus growing on the lens"
"I don't care about that, it's minor and will affect very little the quality of the image" "sorry sir, when we make a repair we bring that item back up to 'like new'"
I suspect it is that way with DJI also... your "arms" may have had slight scratches or dings... so to bring back to "like new" they had to be replaced... you will note that the serial number of the aircraft you got back is not the same as the one you sent in..." Which also means you have to re-register with the FAA...,
And on top of that the service has been remarkably swift...
I haven't had to use them for our I2, so cannot attest to their operation with regard that bird...
My only complaint... and it is a major one... is with DJI's support of the Crystal Sky... here we pay $999 for a ( Mod Removed ) tablet that can't support most of the programs I would like, overheats to the point it is almost impossible to hold, and burns out the video card in 15 months (hence out of warranty) and a bill of some $513... all over the www pilots are complaining of the same issue the video board burning out... I love the monitor as it allows you to clearly see where the h you are flying and what you are doing... but come on DJI... show us some love...
OK... got that off my chest...
After all, someone needs to represent the "other side", right?
EDIT...
threw this together to show my misfortunate timing...
Flying commercially I have had reason to utilize DJI repairs on 6 different occasions - (only 2 of which were my fault for all those flamers who want to blast me) - my repairs have never been more than $210 - even for a completely shattered Obsidian that hit the driveway from 40ft up... recently I purchased a Mavic Pro damaged - knowing I could send it in to DJI and have them replace it with a completely refurbished model... cost $189... what I get back after one of these "repairs" is a completely refurbished model... like new shiny and with all the stickers and plastic guard still in place.
Misjudged an approach pulling back from over the lava then down to tree top and over a cliff face all while descending... tried to time a wave to hit just after i had passed the cliff face but "oooops" wave came up under her and knocked her sky high... she was about 50ft out to sea and 60 ft msl and just sat up there like a wet dog (funnily all my birds are named after my deceased dogs) shaking it off... I had very little control of her but did manage to visually bring her back over land and caught her... but camera had been shook all to he*** and was hanging limp... and she was drenched... took the battery off got her home took her apart and replaced the gimbal cable and cleaned as best I could all the salt deposits... but alas she wouldn't work... sent her to DJI... "repair" ticket $196 - time from sending to them and getting back a beautiful "refurbished" bird... 7/1 - 7/11 10 days. Canna beat that laddie.
When you send in a repair, they don't repair it and send it back to you, they evaluate the repair cost then send you a refurbished model that has been sitting on a shelf.
Like NIKON et al... Try sending a lens to Nikon to repair just the focus ring... Cost $700 -
"what, to fix a focus ring?"
"sir it also has fungus growing on the lens"
"I don't care about that, it's minor and will affect very little the quality of the image" "sorry sir, when we make a repair we bring that item back up to 'like new'"
I suspect it is that way with DJI also... your "arms" may have had slight scratches or dings... so to bring back to "like new" they had to be replaced... you will note that the serial number of the aircraft you got back is not the same as the one you sent in..." Which also means you have to re-register with the FAA...,
And on top of that the service has been remarkably swift...
I haven't had to use them for our I2, so cannot attest to their operation with regard that bird...
My only complaint... and it is a major one... is with DJI's support of the Crystal Sky... here we pay $999 for a ( Mod Removed ) tablet that can't support most of the programs I would like, overheats to the point it is almost impossible to hold, and burns out the video card in 15 months (hence out of warranty) and a bill of some $513... all over the www pilots are complaining of the same issue the video board burning out... I love the monitor as it allows you to clearly see where the h you are flying and what you are doing... but come on DJI... show us some love...
OK... got that off my chest...
After all, someone needs to represent the "other side", right?
EDIT...
threw this together to show my misfortunate timing...
Last edited by a moderator:
