Errors attempt to update to v01.00.0820 SC software.

zeusfl · Sep 23, 2020

I glad worked for you !!

Oldmanoftheworld · Sep 23, 2020

When I eventually got mine to up date I noticed the 97-99% is when the update loads the data to the device and at 99% is when it reboots the SC. Don’t know if this will help you.....

Captain Lou · Sep 23, 2020

Love the Mavic 2 Pro and the smart controller but DJI upgrades are the worst !!! I, like you all spent all afternoon trying to do the upgrade and had a lot of trouble!! I tried everything!!! EXCEPT turning off WiFi! After taking a break and reading these posts (thanks Zeus) finally got it to finish !!!
DJI should have partnered with Apple !!
these upgrades are gonna give me a heart attack!! ?

TheRock · Sep 24, 2020

Wow, thanks everyone for all the tips and telling me to keep trying. It seems it took nearly 24 hours and quite a few tries but we are GO. I had to do all of them but finally, it clicked and I am all set. Will try both M2P and MA2 tomorrow and see how it goes. Mine was stopping at 99% (and took forever to get there) and then it said retry. The FlytPath guy had the same error. So I set the screen/sleep to 30 mins, turned off WiFi, factory reset, used the DJI Assistant... the whole shebang. Was able to get both paired. Finally. This will be great if I can use the controller for both birds.

Crashdummytest · Sep 24, 2020

LeeG said:
For me it failed twice attempting to use DJI Assistant.
Tried unplugging at letting the SC update itself... Now it gets INSUFFICIENT MEMORY error. I have NO MEDIA stored internally! I also have a large empty SD card.

It worked for me when using DJI Assistant 2 for Mavic.
This is so great, 4x zoom with the right-wheel, and it works with the goggles and hdmi. Not via wireless (might be possible) and no gimbal manipulation but the smooth 4x zoom weighs up for it, just fantastic.

TheRock · Sep 25, 2020

Next question: When I wanted to switch between drones I had to turn on WiFi, go online and type in my user name and password. Is this a one-time thing or do you have to do this every time (I hope not). I was flying the M2P and then when I used up those batteries I wanted to use the MA2 and I could only get full functionality but going online, which was a pain as I was at a beach. I managed to use my phone as a hotspot but I hope I don't have to do this when I want to switch every time. Any experiences?

zeusfl · Sep 25, 2020

Login in to the DJI account is a one time event only. You will switch aircraft by going to Settings / Aircraft management / and select the aircraft. Turn the aircraft ON and if is not connected yet will have yellow blinking lights. Once you select the correct aircraft will say switching and once connect, the aircraft will make a beeping noises and the lights will turn green.

TheRock · Sep 25, 2020

zeusfl said:
Login in to the DJI account is a one time event only. You will switch aircraft by going to Settings / Aircraft management / and select the aircraft. Turn the aircraft ON and if is not connected yet will have yellow blinking lights. Once you select the correct aircraft will say switching and once connect, the aircraft will make a beeping noises and the lights will turn green.

Oh that's great news. I am charging up everything right now and I used up 6 batteries yesterday and had the controller down to one light. I'll give it a shot later this afternoon. I did link up both birds in the house when I uploaded the update. But then out in the field it also wanted me to pair each bird again, so I had to use the personal hotspot. The drones show on the controller but switching them required going online. Thank you for the feedback. I will try it.

jelarv · Sep 26, 2020

I found a solution that avoids resetting back to factory defaults (it worked just now on my SC which had been stuck upgrading). If you're like me and initially tried to download via Wi-Fi, you'll need to remove the 4GB file that's likely filling up your memory, preventing the install and then use the computer-connect method.
1. In the SC pull down the home screen and select the gear in the upper right
2. Go to "Storage" and select the "Internal shared storage" (mine was using over 10GB of the 11GB of memory which was the problem)
* For the steps below, I'm going off of memory because I already deleted the file
3. Go to the "Other" folder and select "Explore" (mine made me do this step twice)
4. I believe it was in the rm500 folder, where I found a 4GB file that ended in ".sig" which I deleted (a file that size must be the new firmware package downloaded via Wi-Fi)
5. On your computer, install the latest version of DJI Assist 2 (not sure this is necessary, but I did this and my firmware updated)
6. Launch DJI Assist 2 and go through the process to upgrade the firmware. When I connect my SC with a USB-C connector to my PC, I get messages telling/asking me things...I just ignored them and didn't touch the SC and the upgrade went perfectly. It took 10-15 minutes in total.

MayoForSam · Sep 26, 2020

jelarv said:
I found a solution that avoids resetting back to factory defaults (it worked just now on my SC which had been stuck upgrading). If you're like me and initially tried to download via Wi-Fi, you'll need to remove the 4GB file that's likely filling up your memory, preventing the install and then use the computer-connect method.
1. In the SC pull down the home screen and select the gear in the upper right
2. Go to "Storage" and select the "Internal shared storage" (mine was using over 10GB of the 11GB of memory which was the problem)
* For the steps below, I'm going off of memory because I already deleted the file
3. Go to the "Other" folder and select "Explore" (mine made me do this step twice)
4. I believe it was in the rm500 folder, where I found a 4GB file that ended in ".sig" which I deleted (a file that size must be the new firmware package downloaded via Wi-Fi)
5. On your computer, install the latest version of DJI Assist 2 (not sure this is necessary, but I did this and my firmware updated)
6. Launch DJI Assist 2 and go through the process to upgrade the firmware. When I connect my SC with a USB-C connector to my PC, I get messages telling/asking me things...I just ignored them and didn't touch the SC and the upgrade went perfectly. It took 10-15 minutes in total.

I had the same problem with the previous update (V01.00.0700) This solution worked then.

FromBerlin · Sep 26, 2020

Full ack on this. I tried a couple of times, then received the dreaded "insufficient memory" notification. When asked to "clear", confirm, maneuver to the rm500 folder and kick the incompleted downloads (each close to 3gig) into trash. Used the DJIAssistant afterwards, worked like a charm

CaptHook · Sep 27, 2020

Updated with no issues - took 25 min.
Nice to have an update work for a change.
1) turn on SC, change screen timeout to 30 min (swipe down from top and click the settings gear icon)
2) start Assistant 2 on computer
3) plug USB C into controller, then attach to computer
4) Assistant will recognize controller, click it then click on update
5) it will download the file, then start the update
6) it will pause briefly at 16% (per usual) then will pause longer at 98% while it reboots 4 times
7) after the 4th boot, Assistant will say 100%

Renoetra · Sep 27, 2020

Same issue for me.
Factory reset screen timeout max.
Then via the computer with the latest version of Assistant 2 performd the update.
Everything good now.

David Babcock · Sep 27, 2020

Wow - this was the hardest update TO DATE!! I had to use the DJI Assistance - had to reset to Factory Settings on the Smart Controller, then everything worked

hpilot · Sep 27, 2020

CaptHook said:
Updated with no issues - took 25 min.
Nice to have an update work for a change.
1) turn on SC, change screen timeout to 30 min (swipe down from top and click the settings gear icon)
2) start Assistant 2 on computer
3) plug USB C into controller, then attach to computer
4) Assistant will recognize controller, click it then click on update
5) it will download the file, then start the update
6) it will pause briefly at 16% (per usual) then will pause longer at 98% while it reboots 4 times
7) after the 4th boot, Assistant will say 100%

Ya, I know all that now, but I learned the hard way. It took many hours to figure this out by observation and trial and error. Wish I had known this. All the research I did just said to use Assistant 2. That's not enough information. The very long pause at 16% got me real worried. Who would have thought the timeout would stop the update - stupid. At least DJI should let you know about these things you have to do to update. I just bought the SC, so this was my first update.

Deleted Member 997 · Sep 28, 2020

Captain Lou said:
Love the Mavic 2 Pro and the smart controller but DJI upgrades are the worst !!! I, like you all spent all afternoon trying to do the upgrade and had a lot of trouble!! I tried everything!!! EXCEPT turning off WiFi! After taking a break and reading these posts (thanks Zeus) finally got it to finish !!!
DJI should have partnered with Apple !!
these upgrades are gonna give me a heart attack!! ?

Zues is always the man!

Repaid1 · Sep 28, 2020

CaptHook said:
Updated with no issues - took 25 min.
Nice to have an update work for a change.
1) turn on SC, change screen timeout to 30 min (swipe down from top and click the settings gear icon)
2) start Assistant 2 on computer
3) plug USB C into controller, then attach to computer
4) Assistant will recognize controller, click it then click on update
5) it will download the file, then start the update
6) it will pause briefly at 16% (per usual) then will pause longer at 98% while it reboots 4 times
7) after the 4th boot, Assistant will say 100%

That is how mine went as well, no issue..Plug and play update. But to be honest on #3, I did that one backwards, I had my cord in computer then plugged it into controller

I never had to reset to clear memory as a Android user I know to clear cache to regain memory and am always running routine maintenance of all my devices to ensure optimum performance. After update I am showing 5.3 Gig free internal...but I have yet to go in again and check if it left any files..maybe next month.

AtortPhotography · Sep 28, 2020

Captain Lou said:
Love the Mavic 2 Pro and the smart controller but DJI upgrades are the worst !!! I, like you all spent all afternoon trying to do the upgrade and had a lot of trouble!! I tried everything!!! EXCEPT turning off WiFi! After taking a break and reading these posts (thanks Zeus) finally got it to finish !!!
DJI should have partnered with Apple !!
these upgrades are gonna give me a heart attack!! ?

They should not get away with **** like this in my opinion. Just like the Mavic Air 2 hub battery issue super sloppy and lame on their end! I just spent $2500 on a new smart controller and Mavic 2 Pro and have Mavic Air 2 and this smart controller update failing is my first experience?! So lame DJI! It still isn’t working for me. Failed mission so far.

AtortPhotography · Sep 28, 2020

hpilot said:
Ya, I know all that now, but I learned the hard way. It took many hours to figure this out by observation and trial and error. Wish I had known this. All the research I did just said to use Assistant 2. That's not enough information. The very long pause at 16% got me real worried. Who would have thought the timeout would stop the update - stupid. At least DJI should let you know about these things you have to do to update. I just bought the SC, so this was my first update.

Pretty quick to say DJI sucks after all the issues everyone has to deal with spending good money with them...super unacceptable!

mr.bill · Sep 28, 2020

I'm still having issues updating with DJI Assistant 2 on Windows; it never sees my SC.

I'm using the latest version of the app
I've tried different USB-C cables and USB ports
Connected it while the SC was powered-on and booted cold and with the app running and not running
All the above after a factory reset with wifi disabled and no SD card installed

I dread seeing DJI firmware updates because it's the same crap every time with them. They can design an amazing drone but can put out a firmware update that simply installs.