Well, I sent my drone back to DJI under warranty. (Gimbal went ****, took it out of the case, opened and first run had gimbal error, cover on.... the cover was not. Had video, next reboot, no video no gimbal.
my case states they replaced the gimbal arm at Xxx cost, with another part, then labor. After a month of horrid communication, then telling me my drone had no warranty, yet it did.. they ended up sending me a new unit. Firmware on my old unit went back to .100. This starts at .3
well, that sucks.
Went over the activation process again (no instructions or any paper work of any kind in box, not even repair slip)
I’m going to flight test in a few. I see the new unit came with an added gimbal cushion on it.. wondering if I should keep it.
So, question.... Seeing it’s a new drone, can I extend another year on top? Honestly don’t know if I want to, but the option would be nice. After this experience I’m considering another company..
Thoughts on other drones? Autell has a new unit out..
my case states they replaced the gimbal arm at Xxx cost, with another part, then labor. After a month of horrid communication, then telling me my drone had no warranty, yet it did.. they ended up sending me a new unit. Firmware on my old unit went back to .100. This starts at .3
well, that sucks.
Went over the activation process again (no instructions or any paper work of any kind in box, not even repair slip)
I’m going to flight test in a few. I see the new unit came with an added gimbal cushion on it.. wondering if I should keep it.
So, question.... Seeing it’s a new drone, can I extend another year on top? Honestly don’t know if I want to, but the option would be nice. After this experience I’m considering another company..
Thoughts on other drones? Autell has a new unit out..