Not sure what hex-copters you're referring to. I checked a RC forum to see what they say, and here are some of their comments:
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"I own a quad (DJI F450) and a Hex (XA Hexa)... I can tell you the following:"
"1) In terms of stability in the wind, the Hexa wins HANDS DOWN. The little quad gets pushed all over the place and becomes really wobbly in high wind. The Hexa, on the other hand, remains quite stable no matter what (it just gets pushed around)."
"2) In terms of ability to withstand a failure, they are both terrible. The quad and the hexa will both crash immediately if they lose a motor or a prop. (I've experienced both on both)."
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"Y6 is no more redundant than a flat 6 and is less stable and more inefficient to boot. In fact I'd go so far and say a Y6 is less stable than a quad, at least the one's I've seen were. If your gonna fly over water or crashing is more than an inconvience then octo is the wise choice."
"A flat 6 will give you more stability and lifting power than a quad, and marginal redundancy as long as your just hovering around. Lose a prop or motor while flying normally with any forward speed and a hex or Y6 is unlikley to save your bacon. Lose a prop or motor on a flat octo and you may not notice till you land."
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Hexcopter vs quadcopter - wind and motor failures - RC Groups
I think that
in principle it should be possible to engineer a hex-copter so that it has greater redundancy than a quadcopter to a prop or motor failures. No argument about that. But it appears that
in practice many drone manufacturers simply haven't gone through the trouble of trying to implement prop or motor failure identification and correction algorithms into their flight control software.
Oh, and I spotted another very relevant post on the RC Group forum linked to above. I think that post by "Ernie" pretty much sums up the situation:
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"The flight controllers don't know if a prop has busted or a motor is seizing up, there are no feedback sensors. All they know is the copter isn't going where the FC wants it too, so it will still try and rev up a dysfunctional motor/prop instead of taking it out of the pool of available resources."
"In the future, it might be nice to build multi-copters with feedback sensors, optical, hall effect, whatever, just something so the flight controller knows the prop is still there and how fast it's spinning."
"Currently, only a human pilot knows there is a problem and compensates properly. If you have a zillion motors, the loss of one or two doesn't mean much, and the dumb flight controllers can deal with that."