Forward Vision Sensor Error out of nowhere

[blackbirdsr72]

Update: I have opened a repair ticket.

Original post:

I have 4 batteries that I always store between 60% and 65% by discharging manually, typically by turning the drone on and sitting idle with occasional motor starts until a fully charged battery comes down to that charging level, all indoors with no actual flight. Yesterday I discharged one battery, and then, after some time, I inserted the second battery, and the red notifications appeared out of the blue. Forward vision sensor error (codes 180018 and 180019). Following are the steps I took for troubleshooting:

1. I tried to calibrate sensors in DJI Assistant 2, but nothing started when I pressed calibrate. I am familiar with how to calibrate properly. Here I noticed that if I cover the sensors with my finger, then the "Vision Sensors Blocked" notification appears on the Fly app.

2. Refreshed firmware using the Assistant 2, but no success.

3. The drone has not crashed, been doused with water, or had any similar incidents throughout its service time.

4. Here is the PhantomHelp log viewing link: DJI Phantom Accessories & Tips | Phantom Help ... WBDPYWFHA57BVJUQPZ1

Please also find the screenshots attached of the error messages as well.

 

[Felix le Chat]

Update: I have opened a repair ticket.

Original post:

I have 4 batteries that I always store between 60% and 65% by discharging manually, typically by turning the drone on and sitting idle with occasional motor starts until a fully charged battery comes down to that charging level, all indoors with no actual flight. Yesterday I discharged one battery, and then, after some time, I inserted the second battery, and the red notifications appeared out of the blue. Forward vision sensor error (codes 180018 and 180019). Following are the steps I took for troubleshooting:

1. I tried to calibrate sensors in DJI Assistant 2, but nothing started when I pressed calibrate. I am familiar with how to calibrate properly. Here I noticed that if I cover the sensors with my finger, then the "Vision Sensors Blocked" notification appears on the Fly app.

2. Refreshed firmware using the Assistant 2, but no success.

3. The drone has not crashed, been doused with water, or had any similar incidents throughout its service time.

4. Here is the PhantomHelp log viewing link: DJI Phantom Accessories & Tips | Phantom Help ... WBDPYWFHA57BVJUQPZ1

Please also find the screenshots attached of the error messages as well.

one possible cause - one possible solution.

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[blackbirdsr72]

one possible cause - one possible solution.

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I don't see any possible cause.

 

[blackbirdsr72]

The issue has been identified. The sensors are okay, but there are bigger concerns at hand now.

 

[blackbirdsr72]

Problem is solved. The GPS board (pictured) went out, apparently for no possible reason. It has been replaced and the drone is back to normal, equipped with the original front vision sensors, as they were not faulty as it seemed in the beginning.

DJI chat helped me with the ticket opening and that's where it ended sadly, they also neglected to reply to my shipping related queries with the case number. Pathetic support from DJI at best.