gimbal overload?

kidroc · May 14, 2020

As some may know I just got my air2 today got her all ready updated and charged up calibrated. all three flights I have had a motor gimbal error no rhyme or reason when happens the gimbal still moves just fine the error only go away after a restart and in the footage, the camera is micro stuttering like a beast. Has anyone seen this yet!! It is very windy here but I'm not going more than 2.5 meters at most and in a blocked area. any help would be awesome hopefully it's a f.w thing.

mrjohnc1 · May 14, 2020

Yes i had it today exactly as you described, it was gusty windy for me as well. Im not getting any stuttering though. The error came and went.
Now it makes me wonder if in fact it was the wind?

kidroc · May 14, 2020

Mine stays until I land and reboot sucks..

mrjohnc1 · May 14, 2020

kidroc said:
Mine stays until I land and root sucks..

Mine didnt stay, all off a sudden i noticed it, then when i looked down it was gone?

Gealousy · May 14, 2020

itsneedtokno has posted similar problems]:

Jello (Video Included)

Only during flight. Sport mode or not. Takes about 3 minutes to start happening (the video is 6 seconds of jello). Am I gonna have to exchange this bird? How's DJI Care Refresh work with something like that?

mavicpilots.com

itsneedtokno posted other items around Gimbal Overload as well....

kidroc · May 14, 2020

I saw that thank you for sharing..

kidroc · May 14, 2020

What a day I just got off the online chat took about hour not bad really they are replacing it.. Already got the ups return. the very short time I had with this little dude was awesome. I did get a few good clips before the gimbal overloads all I can say wow I can't wait for the replacement.

mrjohnc1 · May 14, 2020

So when you get the new one you will send old one back?

Parrotoid · May 14, 2020

mrjohnc1 said:
So when you get the new one you will send old one back?

“Already got the UPS return”

kidroc · May 14, 2020

mrjohnc1 said:
So when you get the new one you will send old one back?

No it says as soon as the us warehouse gets it and says it looks new and not a beater in there lol they then send out a replacement.

kidroc · May 14, 2020

I've packed all back up including all those darn stickers we get ups every day at works so tomorrow she goes.

ArcherFlyer · May 18, 2020

kidroc said:
What a day I just got off the online chat took about hour not bad really they are replacing it.. Already got the ups return. the very short time I had with this little dude was awesome. I did get a few good clips before the gimbal overloads all I can say wow I can't wait for the replacement.

I just got my MA2 and am experiencing the exact same thing. Not sure if it's the heat or the wind. The video gets that weird wavy look to it when it starts.

Did you process your exchange through DJI or a third party authorized seller?

itsneedtokno · May 18, 2020

Holy s***, I do NOT like the way this is going... Not one bit.

@ArcherFlyer Look like that?

@kidroc I ordered my replacement from DJI Saturday around 1030pm EST (BB accidentally returned mine instead of exchange)... Still processing. You?

ArcherFlyer · May 18, 2020

itsneedtokno said:
Holy s***, I do NOT like the way this is going... Not one bit.

@ArcherFlyer Look like that?

@kidroc I ordered my replacement from DJI Saturday around 1030pm EST (BB accidentally returned mine instead of exchange)... Still processing. You?

Yep, the wavy video. I bought mine through Drone Nerds so I'm checking with them how to proceed.

maxwelljoseph91 · Jun 10, 2020

Hi, i got the same issue too with my MA2. 2 weeks old drone and never crash. I tried recalibrate the gimbal, IMU, compass but problem still persist. Even refresh firmware using DJI assistant app. Could be a defect unit. So i have just returned the drone back to my authorized reseller for warranty purpose. Not sure whether they will replace new unit or just repair what’s broken(if any).

ArcherFlyer · Jun 10, 2020

ArcherFlyer said:
Yep, the wavy video. I bought mine through Drone Nerds so I'm checking with them how to proceed.

I've had my replacement MA2 from Drone Nerds about a week now. No issues.

maxwelljoseph91 · Jun 10, 2020

ArcherFlyer said:
I've had my replacement MA2 from Drone Nerds about a week now. No issues.

So did DJI disclose what is the exact problem of the previous drone?

ArcherFlyer · Jun 10, 2020

maxwelljoseph91 said:
So did DJI disclose what is the exact problem of the previous drone?

No. Drone Nerds exchanged it for a new one. I have no info on the underlying problem. There's clearly an issue as several folks have had it on their brand new MA2s.

mrama16 · Jun 14, 2020

same issue on my ma2. This is bs

ArcherFlyer · Jun 14, 2020

mrama16 said:
same issue on my ma2. This is bs

Depending on how long you've had it, see if the retailer will exchange it. I've had my replacement from Drone Nerds a few weeks now and the new one is operating perfectly.