Gimble disconnected/ no video

[Bomberfan]

Can someone please help?
I've had a Mavic Pro for 2 weeks and I've yet to get it to work once properly.
Issue is, video on my phone cuts out as soon as I start flying. If I test on the ground I can keep a signal for as long as I want. As soon as I fly, it cuts out. I get a "no video-return to home" message.
Menu on controller says: "Gimble disconnected" On the app home screen it says "disconnected" or "reconnected" if I repeatedly unplug and reconnect the cord from my phone (iPhone 6) it will reconnect eventually... until I start to fly, at which time it cuts out.. anywhere from instantly to several minutes.
Taking advice from this forum I've tried:

• Reinstalling app (twice)
• Moving cord from mini plug on controller to USB
• Formatting video card.

Is it this difficult to fly a Mavic? I'm not technologically inept, could it be defective?
I've written to Mavic support with no response.
Which I find odd.
Would appreciate any real assistance.
Thanks!

 

[Jeff7577]

Try a different cord

 

[Bomberfan]

Tried several. Connection works fine until I start flying

 

[Jeff7577]

If the rc is saying gimbal disconnected it's a hardware issue. Where did you purchase?

 

[Bomberfan]

Best Buy

 

[Jeff7577]

can you exchange it for another?

 

[Former Member]

Do you have a different device you can try it on? Also, try using airplane mode and closing all other apps.

 

[Bomberfan]

I'm going to try and return it.
I could try it on an iPad
But it did the same thing on another iPhone.