Goggles losing power, connection loose?

[KeithLa]

Anyone else experiencing the DJI Goggles losing power when adjusting the headband? The battery is in the headband, so I suspect one of the connectors to the goggles isn't making contact properly. Hoping there's an adjustment that can be done, vs warranty return.

 

[Kilrah]

Disconnect and reconnect the 2, they're probably not clicked in all the way.

 

[Cyberpower678]

If that doesn’t work, warranty them. The turnaround time has gotten a lot better in the states. I had to send my CrystalSky back, again, for a backlight issue and I’m expected to get my replacement on Tuesday. I only sent it away 2 weeks ago. It 3 days to turn around.

 

[KeithLa]

Thanks @Kilrah, I'd reattached the headband several times in the course of troubleshooting.

Upon exra close inspection earlier today, I discovered a tiny, tiny piece of the metal sheathing on one of the cylindrical contacts had bent back. It broke off when I tried to bend it back into place, but apparently that corrected the problem, as now the power connection seems fully reliable as I adjust the headband. Possibly that bent contact was creating some type of short, causing the goggles to power off.

 

[KeithLa]

If that doesn’t work, warranty them. The turnaround time has gotten a lot better in the states. I had to send my CrystalSky back, again, for a backlight issue and I’m expected to get my replacement on Tuesday. I only sent it away 2 weeks ago. It 3 days to turn around.

Two weeks? Seems long in this day and age. I'm glad I purchased this MPP + Goggles bundle at my local Costco, and already took advantage of their 100% satisfaction guarantee, no questions asked exchange when I ascertained my remote controller was faulty last month.

 

[Cyberpower678]

Two weeks? Seems long in this day and age. I'm glad I purchased this MPP + Goggles bundle at my local Costco, and already took advantage of their 100% satisfaction guarantee, no questions asked exchange when I ascertained my remote controller was faulty last month.

Well it depends on where you live. The return shipping takes 5-7 days, and the replacement shipping as well. As it goes and comes from California. They pay for shipping though.