HELP! With goggles......... PROBLEM FOUND

AnchorageAk · Sep 24, 2018

Bring up DJI assist 2. Drone, controller, and racing goggles are on. Hooked to computer, goggles. Nothing happens. Assist just sets there. App, is 4.3.0. What am I doing wrong? Thanks for any help. Driving me crazy.

Bob in Savannah · Sep 25, 2018

When I updated my goggles I DID NOT have the MP on or the controller. DJI Assistant 2 had no problem updating. Highly recommend updating everything separately via Assistant 2

Of course I would reboot the pc

AnchorageAk · Sep 25, 2018

If you read about a guy limping down the street, screaming my goggles want undate, it's me. Tried what you said. Tried two different computers.

More info: When the goggles are plugged in all of the computers, we get this message:" USB device not recognized.The last USB device you connected to this computer malfuncted, and Windows does not recognize it.."

AnchorageAk · Sep 25, 2018

Updated all drivers, and Windows. Same thing. Am i missing some thing? Could it be the goggles?

dbyantis · Sep 25, 2018

AnchorageAk said:
Updated all drivers, and Windows. Same thing. Am i missing some thing? Could it be the goggles?

It may be the case that a driver did not install properly, if it is not signed. You can try this,then install the drivers: Windows 10: Disable Signed Driver Enforcement

AnchorageAk · Sep 25, 2018

Thank you for the info. I learned some thing new. Didn't work. Not working on three machines, or with other DJI devices. Different cables.

AnchorageAk · Sep 25, 2018

Tried deleting program and reloading. I give up.

AnchorageAk · Sep 26, 2018

Took my mavic v1, that the goggles work on, to see if it would update them to the current version. It did an update to the aircraft, but not the goggles.

AnchorageAk · Sep 26, 2018

Anyone having the same problem?

Anyone know where to find the version in the googles, and what is the current version?

AnchorageAk · Oct 5, 2018

I had to run the update as administrator. No problems after that.

Bob in Savannah · Oct 5, 2018

Ha! Glad you figured it out. Hope you have some hair left after pulling it out..

AnchorageAk · Oct 5, 2018

It took my wife's help. I am old teck, and she is new teck. I was a main frame operator, and Cobol programmer.

Pipo1943 · Oct 5, 2018

AnchorageAk said:
It took my wife's help. I am old teck, and she is new teck. I was a main frame operator, and Cobol programmer.

Pipo1943 · Oct 5, 2018

I found out my problem also. I had all the current software loaded but thought that I had Mavic Pro...I have a Mavic 2 Pro. After I entered a Mavic 2, the goggles and drone linked fine. All is fine.