So, last week while flying around a house build, I failed to see the dead tree limbs and flew sideways into them with my Mavic 3 Classic. Got hung up in them, but motors were still turning, so applied left stick to see if you could fly out of the twigs. No luck, got flipped over but then fell about.30 feet to the ground, landing upside down. One rotor blade broken several others with broken rotor tips. Everything looked good. Took everything back home, replaced the blades, and turned on the bird. Oops, camera is slightly skewed to the right. Did a gimbal calibration which did not help.
Long story short, Filled out DJI service request, immediately received a packing slip in an email. Sent off Saturday afternoon. I had to package up a battery, the controller and the aircraft. DJI in Fort Worth received it on the following Tuesday. On Wednesday, DJI sends cost estimate of 73 dollars. Make a payment. On Thursday, I receive an email that the repair is made. However there is no stock available for the replacement aircraft in the US. BUT, DJI Canada will be sending me the replacement, and Fort Worth is sending me my controller and battery back separately. Today, I received my controller, battery and 4 new blades. The aircraft should be following in 3 work days.
DJI does have their **** together for sure.
Long story short, Filled out DJI service request, immediately received a packing slip in an email. Sent off Saturday afternoon. I had to package up a battery, the controller and the aircraft. DJI in Fort Worth received it on the following Tuesday. On Wednesday, DJI sends cost estimate of 73 dollars. Make a payment. On Thursday, I receive an email that the repair is made. However there is no stock available for the replacement aircraft in the US. BUT, DJI Canada will be sending me the replacement, and Fort Worth is sending me my controller and battery back separately. Today, I received my controller, battery and 4 new blades. The aircraft should be following in 3 work days.
DJI does have their **** together for sure.
