Is my current Care Refresh policy void?

[11290]

I still have about a year remaining on my Mini 4K Care Refresh. Is it any good anymore, will it be honored, will I get the remainder refunded??? Anyone know the status?

 

[Rchawks]

I wondered that myself. I have (had?) refresh on my M3P, A3S, Avata 2, Neo #1 2yrs, Neo 2 1 yr.

 

[mavic3usa]

I still have about a year remaining on my Mini 4K Care Refresh. Is it any good anymore, will it be honored, will I get the remainder refunded??? Anyone know the status?

Your DJI Care Refresh is not and only when DJI informs you it is terminated; there are no provisions to void or cancel or dishonor it that I have read. When you signed up, you got the service agreement by email and not only does it have a start date but also it has an end dates; it is a legally enforceable contract. You paid for it so both you and DJI are "winners" and you both gained something when you agreed to do business. Please consult that email contract for the terms regarding cancellation by either you or DJI. Pretty sure there are no refunds if you cancel and I'm pretty sure but not 100% positive if they cancel, they owe you something.

So far, I've heard rumor that existing Care Refresh will continue as is for now but I'm not sure what happens if you make a claim i.e. will you get the excellent and timely service you paid for; probably not. Honestly, it's not DJI fault and they are probably doing the best they can but I don't think they plan to screw Americans out of their Care Refresh by cancelling agreements; let's keep our fingers crossed the program returns soon and existing users get some sort of extension. Ultimately they are going to have to raise prices to pay for all this so we all need to buckle up for the crazy ride that is 2025 and into 2026.

DJI Care Refresh - Information - Support - DJI

Learn more about supported aircraft, scenarios, service process, FAQ and terms of service.

www.dji.com

3. Termination of Service

DJI has the right to refuse to provide services in case of any of the following circumstances:

1) Products for which service is required are purchased from non-DJI official or authorized channels;

2) DJI Care Refresh and the corresponding product are not purchased from the same country or region;

3) The service is applied outside of the coverage area;

4) The date when you apply for the service is not within the validity period of the service.

5) Failure to apply for services in accordance with the service process.

6) After applying for DJI Care Express, the corresponding main body or accessory is not returned as required.

In the case that DJI has fully fulfilled the obligations of the DJI Care Refresh service, the service will be terminated

under one of the following circumstances:

1) The coverage period agreed upon for each service has been reached;

2) The number of coverage times agreed upon for each service has been reached;

3) The user has requested to exit DJI Care Refresh, and the request has been confirmed by DJI.

 

[Rchawks]

Thank you.

 

[PakNheat380]

I submitted a claim a month ago regarding a gimbal issue with my Air 2S. DJI provided me with a claim number and informed me that the service might be delayed due to customs issues. They advised me to wait for an email containing instructions for the shipping label. However, I have not received any communication from them. When I check the status of the claim, it simply indicates that it is pending.

 

[dart106]

I still have about a year remaining on my Mini 4K Care Refresh. Is it any good anymore, will it be honored, will I get the remainder refunded??? Anyone know the status?

Probably the best way to determine that, is to contact DJI and ask.

 

[IronSky1]

Good questions I have on all my DJI models. Why would it not be honored DJI has repair center in US .

I contacted DJI here is chat:
Hello there
Have have several DJI drones under Care Refresh are they still covered or has DJI care been discontinued? If it has are we getting refundeds?

I understand your concern, can I please have the serial number of your device so that I can check this matter further for you
Hold on

No worries, take your time
Order Number: 0010081019176
Order Date: 05/10/2025 17:59:28 (UTC-5)
Order Processed
Order processed. Please check your email.

Order placed
05/10/2025 17:59:28 (UTC-5)
Paid
05/10/2025 18:12:52 (UTC-5)
Processing
05/10/2025 18:15:08 (UTC-5)
Processed
05/10/2025 18:23:26 (UTC-5)

Thank you for sharing the order number with me

Would you mind if I put you on hold for 3 - 5 minutes in order for me to review it for you. I'll be right back as soon as possible.
thas fine

We appreciate your patience

Upon checking with the order number we found the serial number of your DJI Mavic 3 Pro under xxxxxx. Regarding the availability of the care plan we will transfer you to the relevant department in the USA to better answer your query
ok

Your concern has been transferred to me. It may take 3-5 mins for me to review your previous conversation with us. Please hold on line.
no problem

: )

understood and thanks for your waiting, since your device had already had care plan, so you can still enjoy care service.
So normal care procedure as in past just make request on website correct?

due to current inventory and supply shortages of specific models or parts, it may lead to delays in the service process. For this reason, we recommend that you hold off on sending back your device for repair at this time. Once the supply has been normalized, we encourage you to resubmit your service request for prompt and efficient service. so suggest you not send right now, and once we had enough stock, you can issue a care case as normal.
ok thanks

your welcome and thanks a lot for your understanding.

 

[GadgetGuy]

Good questions I have on all my DJI models. Why would it not be honored DJI has repair center in US .

I contacted DJI here is chat:
Hello there
Have have several DJI drones under Care Refresh are they still covered or has DJI care been discontinued? If it has are we getting refundeds?

I understand your concern, can I please have the serial number of your device so that I can check this matter further for you
Hold on

No worries, take your time
Order Number: 0010081019176
Order Date: 05/10/2025 17:59:28 (UTC-5)
Order Processed
Order processed. Please check your email.

Order placed
05/10/2025 17:59:28 (UTC-5)
Paid
05/10/2025 18:12:52 (UTC-5)
Processing
05/10/2025 18:15:08 (UTC-5)
Processed
05/10/2025 18:23:26 (UTC-5)

Thank you for sharing the order number with me

Would you mind if I put you on hold for 3 - 5 minutes in order for me to review it for you. I'll be right back as soon as possible.
thas fine

We appreciate your patience

Upon checking with the order number we found the serial number of your DJI Mavic 3 Pro under xxxxxx. Regarding the availability of the care plan we will transfer you to the relevant department in the USA to better answer your query
ok

Your concern has been transferred to me. It may take 3-5 mins for me to review your previous conversation with us. Please hold on line.
no problem

: )

understood and thanks for your waiting, since your device had already had care plan, so you can still enjoy care service.
So normal care procedure as in past just make request on website correct?

due to current inventory and supply shortages of specific models or parts, it may lead to delays in the service process. For this reason, we recommend that you hold off on sending back your device for repair at this time. Once the supply has been normalized, we encourage you to resubmit your service request for prompt and efficient service. so suggest you not send right now, and once we had enough stock, you can issue a care case as normal.
ok thanks

your welcome and thanks a lot for your understanding.

What if your coverage ends before the supply has been.normalized?

 

[Xitor]

My 2 year care refresh expires in August for my Air 3. Disappointed I wont be able to renew it. Feel bad for the an Air3s owner who can't even renew after one year. Hope this gets straightened out soon. 6 years worth of care refresh between 3 drones. never one used it, but like the piece of mind I get having it.

 

[IronSky1]

I agree totally however, I have used mine 4 times well worth it.

 

[mavic3usa]

My 2 year care refresh expires in August for my Air 3. Disappointed I wont be able to renew it. Feel bad for the an Air3s owner who can't even renew after one year. Hope this gets straightened out soon. 6 years worth of care refresh between 3 drones. never one used it, but like the piece of mind I get having it.

Maybe there is a silver lining since you'd pay for something you can receive (no claims are being process even for active policies). Perhaps DJI will be kind enough to pickup where they left off....let's say January 1 DJI Care is back on track and they open it up and allow you to buy the Care Refresh renewal from Jan 1, 2026 to Jan 1, 2027.

I know that doesn't help if you crash in September but the way I see it, now would be a good time for the drone insurance industry in the US to step up! You know, like we've been hoping the drone manufacturing industry would step up in the absence of DJI. I realize it's going to be challenging for both....what exactly can the US insurance company do other than to pay out claim, there's no parts, no replacements, no service.

 

[jaja6009]

I just had a Care replacement on my Avata 2. While practicing ACRO mode I had a crash.
I received a replacement 1 month later. It was shipped from DJI Canada.

So there still seems to be some Customs issues, but DJI in my case attempted and succeeded in getting me a replacement.