Your DJI Care Refresh is not and only when DJI informs you it is terminated; there are no provisions to void or cancel or dishonor it that I have read. When you signed up, you got the service agreement by email and not only does it have a start date but also it has an end dates; it is a legally enforceable contract. You paid for it so both you and DJI are "winners" and you both gained something when you agreed to do business. Please consult that email contract for the terms regarding cancellation by either you or DJI. Pretty sure there are no refunds if you cancel and I'm pretty sure but not 100% positive if they cancel, they owe you something.I still have about a year remaining on my Mini 4K Care Refresh. Is it any good anymore, will it be honored, will I get the remainder refunded??? Anyone know the status?
Probably the best way to determine that, is to contact DJI and ask.I still have about a year remaining on my Mini 4K Care Refresh. Is it any good anymore, will it be honored, will I get the remainder refunded??? Anyone know the status?
What if your coverage ends before the supply has been.normalized?Good questions I have on all my DJI models. Why would it not be honored DJI has repair center in US .
I contacted DJI here is chat:
Hello there
Have have several DJI drones under Care Refresh are they still covered or has DJI care been discontinued? If it has are we getting refundeds?
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I understand your concern, can I please have the serial number of your device so that I can check this matter further for you
Hold on
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No worries, take your time
Order Number: 0010081019176
Order Date: 05/10/2025 17:59:28 (UTC-5)
Order Processed
Order processed. Please check your email.
Order placed
05/10/2025 17:59:28 (UTC-5)
Paid
05/10/2025 18:12:52 (UTC-5)
Processing
05/10/2025 18:15:08 (UTC-5)
Processed
05/10/2025 18:23:26 (UTC-5)
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Thank you for sharing the order number with me
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Would you mind if I put you on hold for 3 - 5 minutes in order for me to review it for you. I'll be right back as soon as possible.
thas fine
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We appreciate your patience
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Upon checking with the order number we found the serial number of your DJI Mavic 3 Pro under xxxxxx. Regarding the availability of the care plan we will transfer you to the relevant department in the USA to better answer your query
ok
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Your concern has been transferred to me. It may take 3-5 mins for me to review your previous conversation with us. Please hold on line.
no problem
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: )
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understood and thanks for your waiting, since your device had already had care plan, so you can still enjoy care service.
So normal care procedure as in past just make request on website correct?
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due to current inventory and supply shortages of specific models or parts, it may lead to delays in the service process. For this reason, we recommend that you hold off on sending back your device for repair at this time. Once the supply has been normalized, we encourage you to resubmit your service request for prompt and efficient service. so suggest you not send right now, and once we had enough stock, you can issue a care case as normal.
ok thanks
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your welcome and thanks a lot for your understanding.
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