Jessops UK Orders

magsta · Jan 7, 2017

Will Vardy said:
What was up with it?

it's inability to focus in the bottom right hand corner, no matter what i tried.
So I got in contact with DJI support and they processed it as a replacement case.

Will Vardy · Jan 7, 2017

Seeing alot of that on this forum. Hope your new ones ok... Hope mine is too.... When it arrives!!!

Lee Preston · Jan 7, 2017

beachsidebaz said:
Well I ordered a fly more package on the Oct 17th and not heard a thing since early Dec so decided to call today and was fobbed off with it should be the end of this month or feel free to walk away as you've not paid anything.

I pointed out that DJI are offering 7-10 days on their website and the girl said she was aware so I said don't feel that DJI are making you look stupid as a company when they can give everyone a timescale but they (Jessops) still can't and the response was basically feel free to cancel as you've not paid anything.....they just don't care, polite on the phone but it was yeah whatever, tell me something but I don't know not that I'm bothered attitude.

So after a call I'm no better off than what I could of guessed......well done Jessops, a totally unique customer service experience!

Ordered same time as you and got the same response as you when I called them today. I told them to get on dji website and order me a flymore mavic and I'll get it in 7/10 days because this is getting a joke now. She said we can't do that!!! I give up

magsta · Jan 7, 2017

Will Vardy said:
Seeing alot of that on this forum. Hope your new ones ok... Hope mine is too.... When it arrives!!!

Exactly, spend a few days pixel peeping at every video you make.

mikeyshl · Jan 7, 2017

Spoke to a friend who ordered their fly more combo from amazon, of which when it arrived last month was only the accessories - but no drone. The amazon box in which the bits arrived in looked badly handled and where there should have been a drone (and was also on the invoice), there was just a hollow space.

Although not relevant to Jessops, be vigilant when you guys get yours from the courier.

Xskier · Jan 8, 2017

Hello chaps, been watching this thread for a long while , I share the pain of all those still waiting. My order was the 23rd oct for the combo, so not as early as many of you. Chose Jessops due to their being a UK company and my need for a VAT receipt. Just hoping Jessops will start to fulfill the back orders now that there seems to be a better supply...congratulations to those who have received their orders and good luck to those still hanging in there...

Fido · Jan 8, 2017

Xskier said:
Hello chaps, been watching this thread for a long while , I share the pain of all those still waiting. My order was the 23rd oct for the combo, so not as early as many of you. Chose Jessops due to their being a UK company and my need for a VAT receipt. Just hoping Jessops will start to fulfill the back orders now that there seems to be a better supply...congratulations to those who have received their orders and good luck to those still hanging in there...

30th here - fly less + extra battery. Not sure if that counts for or against me tbh. I m pretty chilled about it. It ll come when it comes, do find it entertaining watching everyone have a melt down about it though!

scooot · Jan 8, 2017

Fido said:
I m prettt chilled about it. It ll come when it comes, do find it entertaining watching everyone have a melt down about it though!

Exactly Fido.

Sent from my iPhone using MavicPilots

HeavensAbove · Jan 8, 2017

Is it the case that all the customers ordering from retailers using Dataselect (Jessops, Amazon, Very etc) have all been let down? Has anyone received from any of them? When contacted Dataselect directly they slopey shouldered it as an Amazon mistake. Are Dataselect and Jessops not part of the same organisation, and is there a problem with the relationship they have with DJI?

Sent from my iPad using MavicPilots

malcolmhire · Jan 8, 2017

HeavensAbove said:
Is it the case that all the customers ordering from retailers using Dataselect (Jessops, Amazon, Very etc) have all been let down? Has anyone received from any of them? When contacted Dataselect directly they slopey shouldered it as an Amazon mistake. Are Dataselect and Jessops not part of the same organisation, and is there a problem with the relationship they have with DJI?

Sent from my iPad using MavicPilots

Dataselect and Jessops are both owned by Peter Jones from Dragons Den. Very is definitely using Dataselect as their supplier as they have told me this. Dataselect much be supplying Jessops as well, would make sense.

I agree on thinking that Dataselect have a bad relationship with DJI, that can be the only reason for them to supply so little.

Sent from my iPhone using MavicPilots

Bigitup · Jan 8, 2017

Spoke with Jessops yesterday and again today by phone and email, they still don't know, when, how many or even if any Mavics are coming, just repeat the same old crap.
If we order them direct from DJI we can get them quicker than they can???

Will Vardy · Jan 9, 2017

No news today then?

Lee Preston · Jan 9, 2017

Bigitup said:
Spoke with Jessops yesterday and again today by phone and email, they still don't know, when, how many or even if any Mavics are coming, just repeat the same old crap.
If we order them direct from DJI we can get them quicker than they can???

Nothing Here!!!

Fido · Jan 9, 2017

Has anyone rung up to shout at anyone today?!

Lee Preston · Jan 9, 2017

Might put an order in for a mavic pro 2 probably come before I get my mavic pro!!!

Pittnuma · Jan 10, 2017

Yes I spoke to them aswell, there is no time scale and they won't say where you are in the queue. They say there are deliveries but not the quantity required.

Sent from my Nexus 6P using MavicPilots mobile app

Andy · Jan 10, 2017

HeavensAbove said:
Is it the case that all the customers ordering from retailers using Dataselect (Jessops, Amazon, Very etc) have all been let down? Has anyone received from any of them? When contacted Dataselect directly they slopey shouldered it as an Amazon mistake. Are Dataselect and Jessops not part of the same organisation, and is there a problem with the relationship they have with DJI?

Sent from my iPad using MavicPilots

I received my Mavic in November from Amazon, ordered on the 5th October.

HeavensAbove · Jan 10, 2017

Andy said:
I received my Mavic in November from Amazon, ordered on the 5th October.

Flymore? Direct from Amazon? Came via Royal Mail?

Andy · Jan 10, 2017

HeavensAbove said:
Flymore? Direct from Amazon? Came via Royal Mail?

Fly less fulfilled by Amazon delivered by Amazon.

HeavensAbove · Jan 10, 2017

My order and delivery was later. Plus was a Flymore. Still not sure if it was a breakdown in comms between Amazon and Dataselect which caused P3s to ship, but the bottleneck seems to be Dataselect for these lengthy delays as they are the common factor. I wonder if yours was sourced via a different route by Amazon?