Got the bird back today. Actually another one.
No, not a refurb! Completely new.
See this thread for details of the troubles: Platinum Camera dissapointing....
Had all of the labels on it, had to activate it and there is not a letter R anywhere in the serial number.
They had indicated that they were going to replace 3 parts but apparently that didn't work. So they sent me a brand new bird. I got the same remote back and had to link it, update FW etc. Took it out or a test flight this evening but couldn't really assess the camera as it was quite dark and cloudy.
Overall, I am happy and very impressed with professional customer service after the sale.
It was 14 days from the day I sent it out to the day it arrived back.
My other experience with DJI was equally as professional. About 2 years ago I had an Inspire 1 battery start to swell. I sent them pictures of it and copy of receipt and it was replaced with no hassle at all.
No, not a refurb! Completely new.
See this thread for details of the troubles: Platinum Camera dissapointing....
Had all of the labels on it, had to activate it and there is not a letter R anywhere in the serial number.
They had indicated that they were going to replace 3 parts but apparently that didn't work. So they sent me a brand new bird. I got the same remote back and had to link it, update FW etc. Took it out or a test flight this evening but couldn't really assess the camera as it was quite dark and cloudy.
Overall, I am happy and very impressed with professional customer service after the sale.
It was 14 days from the day I sent it out to the day it arrived back.
My other experience with DJI was equally as professional. About 2 years ago I had an Inspire 1 battery start to swell. I sent them pictures of it and copy of receipt and it was replaced with no hassle at all.
