Kudos to DJI for great customer service!!

[AeroMirage]

Got the bird back today. Actually another one.
No, not a refurb! Completely new.
See this thread for details of the troubles: Platinum Camera dissapointing....
Had all of the labels on it, had to activate it and there is not a letter R anywhere in the serial number.
They had indicated that they were going to replace 3 parts but apparently that didn't work. So they sent me a brand new bird. I got the same remote back and had to link it, update FW etc. Took it out or a test flight this evening but couldn't really assess the camera as it was quite dark and cloudy.
Overall, I am happy and very impressed with professional customer service after the sale.
It was 14 days from the day I sent it out to the day it arrived back.
My other experience with DJI was equally as professional. About 2 years ago I had an Inspire 1 battery start to swell. I sent them pictures of it and copy of receipt and it was replaced with no hassle at all.

 

[crazygordon297]

Nice! Good to hear. I hope I never have to use them.

 

[Top Hat]

Nice! Good to hear. I hope I never have to use them.

+1

 

[Former Member]

You got a new one because the Platinums havent started selling in the refurbed market yet. Once DJI gets enough MPP refurbs, Refresh and warranty customers will be getting refurbs.

 

[Mossiback]

It is nice to hear a positive experience with DJI customer service. Perhaps they are responding to all the negative reviews?

 

[locoman]

Good to hear a positive response once in a while.

 

[winochef]

I also had a great experience with them. Had to send it in after a battle with a tree at 100'. They replaced the gimbal and 2 motors. Pilot error but no questions asked!

 

[Tommytucka]

Nice to hear nice to hear a good review, people these days are too keen to complain about stuff but don’t tend to write positive stuff

 

[winochef]

You are so right! You hear 10 “oh they’re bad” to 1 “they’re great “.