Now they tweeted that I should return drone for service. They went from telling me the situation was fixed to send in your drone. As I said dealing with them is BRUTAL.
I have found this to be true when dealing with other Chinese companies as well. I recently tried to log into one company's website only to be told my password was wrong. Since it's stored on my computer, that is impossible. But to avoid the 'game', I clicked on "Forgot Password". The site said a link was sent to my email box. It wasn't. Over the course of the next two days, I tried repeatedly to no avail, so I sent them a email explaining the issue. Their fix? Register under a new email! When I explained that I would then lose the points I had accrued in the old account, they sent me another link - which was the same as the old one and wouldn't let me in because my password was 'wrong'. I sent back another email and told them I had a solution: Cancel the $300 order I had placed and close my account. I quickly got a reply that said (literally) No no no! Please follow this link! I did, and miracle upon miracles, everything worked, INCLUDING my old password.
I am at a loss to explain this kind of behavior. The DJI website forum is rife with it. You post an issue and "
IF" you get a response, it's often useless. Even getting a response is difficult. When they do respond, they are very polite but when the answer they give you has nothing to do with your problem, or suggests you try something you plainly told them you had already done, it's very frustrating! I have seen several replies saying certain problems have been sent to other departments - with zero follow up or up dates.
Good luck with your drone! I hope they replace it with one that is trouble free and functions as it is supposed to function. In cases like this, DJI should not only resolve the issue, but give the customer some perk, like DJI points, an extension on the warranty or even something like an extra battery to make up for the BS. In the mean time, have a beer and try to relax!
