Mavic 2 height limit reached

Alloy · Jul 5, 2020

in her maiden flight, my Mavic 2 zoom wouldn't rise higher than 97-98 feet. Prior to this flight I had checked for updates and adjusted the height limit to 400 ft. However during actual flight once the drone reached 97-98 feet, i kept getting a red message that max height had been reached. Readjusting the height limit did not allow the actual max height to be adjusted.

This was of course on a fresh battery for both RC and AC.

Any thoughts?

Jeff A · Jul 5, 2020

You are probably in Beginners Mode. Please study the manual and try again.

sonof40 · Jul 5, 2020

Try adjusting hight limit to 500 meters

Meta4 · Jul 5, 2020

Alloy said:
in her maiden flight, my Mavic 2 zoom wouldn't rise higher than 97-98 feet. Prior to this flight I had checked for updates and adjusted the height limit to 400 ft. However during actual flight once the drone reached 97-98 feet, i kept getting a red message that max height had been reached. Readjusting the height limit did not allow the actual max height to be adjusted.

Did you have full GPS for the flight?
What was the surrounding environment like?

This from p57 in the manual might explain what you describe.

Height is restricted to 16 ft (5 m) when the GPS signal is weak and Downward Vision System is activated.

Height is restricted to 98 ft (30 m) when the GPS signal is weak and Downward Vision System is inactivated.

Alloy · Jul 5, 2020

Double checked for beginners mode amd verified it wasn't the case. Going to try again amd see what happens. Although I did see a post regarding DJI goggles and reseting height to 30 meters. I did have my goggles turned on at one point but didn't actually put them on.

Alloy · Jul 5, 2020

I had 20 satellites prior to take off. This was in front of my home in a standard suburban neighborhood. No signal interference alerts. I'll check downward sensors

Meta4 · Jul 5, 2020

Alloy said:
I had 20 satellites prior to take off. This was in front of my home in a standard suburban neighborhood. No signal interference alerts. I'll check downward sensors

If you had full GPS the downward sensors won't make any difference to height limits.

Signing out of your DJI a/c in the app and signing in again might help.

bmwbob · Jul 5, 2020

RTFM

Meta4 · Jul 6, 2020

bmwbob said:
RTFM

What do you think he might find in the manual that's relevant?

jwt873 · Jul 6, 2020

I see it's your maiden flight, so I assume the drone is new.

Have you gone online with your smart phone or tablet and activated the software/firmware? If you don't the flight capabilities will be restricted. See the link below:

DJI Updates Process For Activating Software And Firmware Updates - DJI

DJI will soon introduce a new application activation process for international customers. This new step, to take effect at the end of next week, ensures you will use the correct set of geospatial information and flight functions for your aircraft, as determined by your geographical location and...

www.dji.com

"You will need a data connection to the Internet for your smartphone or tablet when you log in, in order to verify the account information and activate the updated software or firmware. If this activation process is not performed, the aircraft will not have access to the correct geospatial information and flight functions for that region, and its operations will be restricted if you update the upcoming firmware: Live camera streaming will be disabled, and flight will be limited to a 50-meter (164-foot) radius up to 30 meters (98 feet) high."

jzilla80 · Jul 6, 2020

jwt873 said:
I see it's your maiden flight, so I assume the drone is new.

Have you gone online with your smart phone or tablet and activated the software/firmware? If you don't the flight capabilities will be restricted. See the link below:

DJI Updates Process For Activating Software And Firmware Updates - DJI

DJI will soon introduce a new application activation process for international customers. This new step, to take effect at the end of next week, ensures you will use the correct set of geospatial information and flight functions for your aircraft, as determined by your geographical location and...

www.dji.com

"You will need a data connection to the Internet for your smartphone or tablet when you log in, in order to verify the account information and activate the updated software or firmware. If this activation process is not performed, the aircraft will not have access to the correct geospatial information and flight functions for that region, and its operations will be restricted if you update the upcoming firmware: Live camera streaming will be disabled, and flight will be limited to a 50-meter (164-foot) radius up to 30 meters (98 feet) high."

Plus 1 for checking if your logged in to DJI server on the device your using, as well as activated. Although if your able to check for updates via Go4, then your probably good to go there.

If its not the above, then one of the other two possibilities already mentioned is most likely your case; 1) GPS weak which limited your H, or 2) You still had Beginners mode active.

Good luck.

Alloy · Jul 8, 2020

Ok. Sorry for the late reply. This was my 1st Mavic 2 experience. I also own the Air 2 and previously owned the Mavic Pro, Air, and Spark.

On my second flight, I was able to go past 30 meters without issue. I believe what had happened during the 1st flight was that I had turned on my DJI goggles as well as the remote. I didn't end up using them during the initial flight. However I had read in another post that the goggles may reset your height limit. During the 2nd flight I didn't use them at all, which in turn led to a problem free flying experience.