Recently flying in rural UK without warning at a height of 70m and a distance of 2400m the video frame froze and the disconnected message appeared. The drone never returned but plummeted to the ground, fortunately not causing damaged to life or property. I found it at the last known position badly damaged with the battery about 3m away, in half with the damaged cells exposed. Unfortunately the video footage just stops suddenly and shows nothing of the decent or any collision with a bird. I had been in waypoint mode on the Litchi app and had recently saved a waypoint and was flying further away so I climbed to maintain a strong signal. There were no warnings of any kind, battery level was still at 76%.
I sent the drone off to DJI support in Europe, I supplied this link to my airdata:
and this link to the video footage
They have given me a quote of about 360 euro to repair but it will not be covered under warranty. This is what they say:
Thank you for getting back to us.
Your requirement already submitted to our technical team so I will inform you when I receive the reply from him. However, we don't accept the third party of APP for making the data record. So we have to remind you before if the record in DJI APP is not able to be analysis then we can not give the conclusion for you.
Kind regards,
Support.eu2
Ying
SUPPORT NL
DJI Europe
and later:
"I just got the reply from our technical team and they told me that there is no data can be analyzed. So the case will retain in the same result as before in no warranty."
So they will not use the airdata out of the Litchi app. There is no other data that I have but I assumed there would be data in the drone itself for their use.
I was very keen to find out what their explanation would be for this major failure. If I have it repaired I don't think I can fly with confidence anywhere I might not be able to retrieve the drone. I'll always fly within LOS now and never over water as I don't think DJI would replace a lost drone that had gone missing.
This is a major failure and without an explanation from DJI I've lost confidence in their products.
I sent the drone off to DJI support in Europe, I supplied this link to my airdata:
and this link to the video footage
They have given me a quote of about 360 euro to repair but it will not be covered under warranty. This is what they say:
Thank you for getting back to us.
Your requirement already submitted to our technical team so I will inform you when I receive the reply from him. However, we don't accept the third party of APP for making the data record. So we have to remind you before if the record in DJI APP is not able to be analysis then we can not give the conclusion for you.
Kind regards,
Support.eu2
Ying
SUPPORT NL
DJI Europe
and later:
"I just got the reply from our technical team and they told me that there is no data can be analyzed. So the case will retain in the same result as before in no warranty."
So they will not use the airdata out of the Litchi app. There is no other data that I have but I assumed there would be data in the drone itself for their use.
I was very keen to find out what their explanation would be for this major failure. If I have it repaired I don't think I can fly with confidence anywhere I might not be able to retrieve the drone. I'll always fly within LOS now and never over water as I don't think DJI would replace a lost drone that had gone missing.
This is a major failure and without an explanation from DJI I've lost confidence in their products.