Mavic 4 Pro – Warranty repair for internal battery bay defect?

[Alienatrix]

Hi all,

Has anyone had an internal battery bay or rear shell defect on a Mavic (no crash or impact) that DJI repaired under warranty rather than Care Refresh?

I’ve noticed an internal trim issue near the battery locking area and I’m also getting an occasional “Battery Error” that clears after reinserting the battery.

I’m trying to understand how DJI have handled similar cases.

Any experiences appreciated — especially if you were pleasantly surprised by a warranty outcome.

Thanks

 

[Yongtaek]

You should call direct to DJI service center they will help immediately .

 

[Starz]

From what is visible in your picture, looks to be some unwanted debris and some scuffing on the two rails. Takeoff area in the sand or dirt?

 

[Alienatrix]

Always taken off from concrete.

The weird thing is that there are no marks on any of the x3 batteries, none.

I've raised a service repair claim with DJI. I will be sending the drone, along with the batteries so they can fully inspect the whole thing.

I'm just not sure if they will try and wriggle out of a warranty repair, and try and charge me for the repair.

I have been so careful with it too, handling and checking it properly, before and after every flight. Hence why I'm scratching my head with this one, because I just cannot understand what's caused that, when the batteries are unmarked, and that area is usually sealed tight when the battery is clipped on the drone.