Mavic pro photos are not saving

jaygeo914 · Sep 17, 2018

Hi, I've had my mavic Pro for a few months and I'm still learning all about the camera settings. I've had no trouble taking videos and photos however just recently within the last week I have noticed that photos that I'm taking are not showing up on my SD card or in the DJI 4 app. Videos seem to be saving but no still photos. I've contacted DJI customer support and they advised me to format my SD card and clear the cache on the DJI 4 app. I've done all that and photos are still not being saved. Everything seems normal when I'm in flight. The lights on the Mavic Pro flash to indicate a photo was taken and the counter on the display that shows how many pictures are left goes down each time a photo is taken. So all along I'm thinking my photos are being taken and saved and then when I get home and look at the SD card there is nothing on it. Any help would be greatly appreciated.

Mossiback · Sep 18, 2018

Have you tried a different SD card? It's a strange problem but swapping cards is worth a try. You should have a spare anyway.

conchman · Sep 18, 2018

The same has been happening to me for about 6 months. You can download the pics directly from the drone via the Go4 app by hitting the 'play' button on bottom right of your device screen, you just have to have all the equipment on and connected, after you land. From there you can choose which files to download. By the way, the quality of pics from the drone will be better this way, than what you get cached in flight to your phone, if you use this option.

Cjcoolcat · Sep 18, 2018

I noticed something similar with my Mavic 2. I think I do have to format the card so will do that next time before flying.

jaygeo914 · Sep 18, 2018

Mossiback said:
Have you tried a different SD card? It's a strange problem but swapping cards is worth a try. You should have a spare anyway.

I'll try a new SD card tonight. Thanks.

jaygeo914 · Sep 18, 2018

conchman said:
The same has been happening to me for about 6 months. You can download the pics directly from the drone via the Go4 app by hitting the 'play' button on bottom right of your device screen, you just have to have all the equipment on and connected, after you land. From there you can choose which files to download. By the way, the quality of pics from the drone will be better this way, than what you get cached in flight to your phone, if you use this option.

I've tried tapping the 'play' button However it only shows images that were taken several weeks ago. Anything new does not show up. I have the Drone and controller both connected.

conchman · Sep 18, 2018

jaygeo914 said:
I've tried tapping the 'play' button However it only shows images that were taken several weeks ago. Anything new does not show up. I have the Drone and controller both connected.

That's strange, it should show latest flight as long as you leave everything connected. Its gotta be something with the SD card then.

dbyantis · Sep 18, 2018

jaygeo914 said:
I'll try a new SD card tonight. Thanks.

It is also worth using the Mavic to format the card, that way you can be sure it is formatted the way your camera likes it.

conchman · Sep 19, 2018

dbyantis said:
It is also worth using the Mavic to format the card, that way you can be sure it is formatted the way your camera likes it.

Is this done automatically by the Mavic if the SD card has not been previously formatted?

jaygeo914 · Sep 19, 2018

I installed a brand new SD card and formatted it using the Mavic and everything appears to be working fine.
Thanks everybody for your input.

conchman · Sep 20, 2018

Just out of curiosity, do people format their SD card on the drone before using (they usually work right out of the package I think) or just when they want to erase it to have a clean disk? I usually format mine on the lap top, when I erase material and get it ready for a new flight. I saw on one post instructions on how to format it while in the Mavic. Does it make a difference?

Mossiback · Sep 20, 2018

conchman said:
Just out of curiosity, do people format their SD card on the drone before using (they usually work right out of the package I think) or just when they want to erase it to have a clean disk? I usually format mine on the lap top, when I erase material and get it ready for a new flight. I saw on one post instructions on how to format it while in the Mavic. Does it make a difference?

Formatting in the Mavic using Go 4 helps insure that it is set up properly for the Mavic.