Yeah had to jump thru the hoops as well they wanted serial numbers for
Mavic
Controller
Gimbel
Battery
Combo
I went back with all serials yesterday minus the ginbel askin them where I'd find that?
And was told it was in the centre of mavic and was the same number as the mavic. I sent email again but pointed out they had all this information yesterday and please could I have instructions and RMA to speed up a replacement of faulty received mavic less than a week old.
Any way long and short I have to wait again 24/48 hours from my email for instructions despite them havin all the info yesterday.
Anyone know why they would ask for the gimbel serial if it's the same as mavic.;( time waistline me tnks.
The problem error was
Vision sensor Error (a00004)
The fact that it takes 24/48 hours to secure a RMA number and instructions may reflect exactly how busy they are in the background with faulty units.
Also it may look like they will replace the faulty unit as opposed to fixing it. It would seem very strange for a consumer to buy a product which proves faulty in the first week and then have it sent to be fixed as opposed to swapped out for a working unit. Why should we have to repairs something faulty??
Let's see how this journey plays out.
Sent from my iPhone using MavicPilots
Mavic
Controller
Gimbel
Battery
Combo
I went back with all serials yesterday minus the ginbel askin them where I'd find that?
And was told it was in the centre of mavic and was the same number as the mavic. I sent email again but pointed out they had all this information yesterday and please could I have instructions and RMA to speed up a replacement of faulty received mavic less than a week old.
Any way long and short I have to wait again 24/48 hours from my email for instructions despite them havin all the info yesterday.
Anyone know why they would ask for the gimbel serial if it's the same as mavic.;( time waistline me tnks.
The problem error was
Vision sensor Error (a00004)
The fact that it takes 24/48 hours to secure a RMA number and instructions may reflect exactly how busy they are in the background with faulty units.
Also it may look like they will replace the faulty unit as opposed to fixing it. It would seem very strange for a consumer to buy a product which proves faulty in the first week and then have it sent to be fixed as opposed to swapped out for a working unit. Why should we have to repairs something faulty??
Let's see how this journey plays out.
Sent from my iPhone using MavicPilots