New Mavic Pro User

RussC · Nov 25, 2017

Had mavic pro a couple of days. I can fly it with just the phone in wifi or beginner mode with the RC. My samsung model #SM G950U with android version 7 experience 8.1. is the smart phone I am using
However, I cannot get the smart phone to communicate with the RC. I cannot calibrate or change out of beginner mode. Upper left corner of smart phone screen says "disconnected".
Help!

Top Hat · Nov 25, 2017

If you're using the side port of the RC to connect your device, unplug it and use the bottom USB instead. You need to unplug the side RC cable while using the USB otherwise it will not work.
If all fails chk if your device is supported by DJI.

Flawless · Nov 25, 2017

Ensure the phone is actually seating on the connector properly - it should show as charging when connected. Some cases will prevent the phone connecting properly, and unless you're willing to modify the case or controller arms you'll have to fly without it.

You can try enabling Developer options on your S8 and enabling USB Debug Mode - that has resolved the issue in the past for some Samsung users.

Finally, try downloading the app from DJI's website rather than by searching for it from the app store - some of your paperwork you got with your drone (e.g.; the manual or other stuff) may have QR codes on them for shortcuts.

I've heard of more people having problems with Samsung phones than any other manufacturer, to be honest. The Galaxy S8 is a great phone, but Samsung has their claws deep into the Android OS - much moreso than many other developers - and their phones can have issues with not only connecting to the controller, but also with the DJI Go app.

Randyp1234 · Nov 25, 2017

Stupid question - but if you can fly the Mavic in wifi mode you're changing the tiny mode switch on the Mavic back to "RC" when you want to use the controller - right?

Flawless · Nov 26, 2017

Randyp1234 said:
Stupid question - but if you can fly the Mavic in wifi mode you're changing the tiny mode switch on the Mavic back to "RC" when you want to use the controller - right?

That's such an easy thing to overlook I didn't even think of it.

RussC · Nov 26, 2017

RussC said:
Had mavic pro a couple of days. I can fly it with just the phone in wifi or beginner mode with the RC. My samsung model #SM G950U with android version 7 experience 8.1. is the smart phone I am using
However, I cannot get the smart phone to communicate with the RC. I cannot calibrate or change out of beginner mode. Upper left corner of smart phone screen says "disconnected".
Help!

Top Hat said:
If you're using the side port of the RC to connect your device, unplug it and use the bottom USB instead. You need to unplug the side RC cable while using the USB otherwise it will not work.
If all fails chk if your device is supported by DJI.

s now