Not allowed to retrieve files from RC 2

[Jiker69]

Trying to access the Flight Records from the RC 2 to my PC. Has DJI stopped allowing us to do this?

Thanks

 

[Meta4]

Trying to access the Flight Records from the RC 2 to my PC. Has DJI stopped allowing us to do this?

No DJI hasn't done anything like that.
How are you trying to access the files, what is preventing you?

 

[Jiker69]

No DJI hasn't done anything like that.
How are you trying to access the files, what is preventing you?

I have a windows 10 laptop and in the past connect the Controller to the Pc with a USB-C cable. I’ve tried several of my cables but not working. Also, I guess a MacBook won’t recognize the RC 2.

 

[Jiker69]

I have a windows 10 laptop and in the past connect the Controller to the Pc with a USB-C cable. I’ve tried several of my cables but not working. Also, I guess a MacBook won’t recognize the RC 2.

I’m thinking it’s an issue with my Laptop.

 

[Jiker69]

I’m thinking it’s an issue with my Laptop.

I have never seen these messages before, I usually just use a File Manager to copy the files but the File Manager does not show the RC 2 in the Directory Tree

 

[Felix le Chat]

I have never seen these messages before, I usually just use a File Manager to copy the files but the File Manager does not show the RC 2 in the Directory Tree

It's an android device - have you tried pairing it with your computer so that the PC recognises it as a connected device?

 

[msinger]

I have a windows 10 laptop and in the past connect the Controller to the Pc with a USB-C cable

If Windows does not show the remote controller connected in "This PC" along with your other drives, then you might be using a charge-only cable.

 

[slup]

I’m thinking it’s an issue with my Laptop.

Yeah, I agree.

Seems like you have a gallery app on your computer that have been set to look for photos when something is connected (your screen shots doesn't show a DJI message... it from that gallery app on your PC).

Close that window down & try to open windows explorer instead... I bet that you can find the RC2 there in the device & drive section.

 

[Jiker69]

Trying to access the Flight Records from the RC 2 to my PC. Has DJI stopped allowing us to do this?

Thanks

All is well, aging computer and operator (me) was the cause