fyi everyone, after 2 hours on hold with the phone support (and also being placed in que 3 times while trying to use the 'live text support',) I have an answer for everyone. According to their lead tech, the software app doesn't support the google pixel phone, as it was written 2 years ago and is not designed for any new android phones, as it only works with 3 android phones- but he couldn't tell me which ones. So- what do you know- it is not user error- it is a defective app. Hope this helps.
Hi, I tried using my friends pixel 2, and it's works fine. The issue is that you have not given full permission access to the app. The first time you install and run the app you get a request for permission to use your camera, gallery, file folders etc. You need to give permissions to all.
We reset the permission and then denied one and the issue you described was happening.
Therefore remove the App.
Second download an older app, I recommend 4.0.3. that has been the best and most stable for me.
Once you install it turn on the Mavic.
Then turn in the RC. Once the RC is connected, take your orginal USB cable that came with your pixel and plug it in at the bottom of the RC.
Then plug the other end to your phone.
Once you do this the app should try and run and it will first ask you for permissions. Do not skip this.
Give full permissions.
Once you do that you should get to a screen with the options to choose between phantoms mavics etc.
Hit the drop down and change to the mavic.
Once you do that you will get the connected go fly active.
Hope this helps.
Good luck