product return under warranty experiences?

[coboconk]

How smooth was the process of returning your drone under warranty?
The time period from shipping to having it back home?
Were you satisfied with the repair?
Any tips or things to insure that maybe you would have done different with the process or forgot to do before shipping?

I have been in contact with DJI through emails and going to be sending me shipping labels to have it sent to the repair facilities here in North America after hearing the symptoms my MA2 was having and they feel there might be an issue with my unit.

 

[Starz]

Their process can be time consuming but I didn’t think it was out of line.
They have tons of product out there and some need service which can overload the system.
One solution is to have a backup aircraft so you’re not completely shut down.