I beg to differ, my experience with customer support when I needed it has always been good. Unlike some other companies support has always been timely and if a solution wasn’t readily available someone always got back to me within a few days. For a company as large as DJI, I can’t complain.
Chris
Unfortunately, my two recent (within the last 10 days) contacts with Customer Support yield an F grade. One, on chat, regarding long charging times and one on the phone regarding
Refresh. Both dismal support. I learned what I know about the charging snafu here on the forum. Customer Support should know as much or more about a widespread issue. The fellow I spoke with about getting
Refresh in force (binding the RC to the Drone) was unintelligible. I tripped over the utility that achieves binding. With only my
M3C being used with the RC, apparently actual binding of the RC to the
M3C isn't necessary to permit flying, because I was able to do so. But, to put
Refresh in force, even though I had bought and paid for it, the craft and RC must be bound. Never ever got this from the
CS rep I spoke with.