Refresh and Repair timelines and waiting times

[Former Member]

I have sent a good number of Mavics back to DJI for repair under both Refresh and non-Refresh conditions. I would like to designate this thread to give Mavic owners a current idea of how long wait times will be for Refresh, non-refresh (no warranty or refresh), and warranty repairs. I will add fields to this thread as owners respond. Please do not reply to this thread unless you are filling out the survey. If you have any questions about the terms used, please PM me, dont post your questions here. Please include the following information:

Type of repair: (1. Refresh, 2. not covered by refresh or warranty, 3. warranty claim)
Date Repair requested: MM/DD/YYYY
Date you received shipping label email from DJI: If applicable
How repair requested: Phone, chat, online repair request
Your location: State in USA, or country if outside USA
Which service center used: (In USA usually Carson, CA)
Date you sent it it: MM/DD/YYYY
Date delivered to DJI: (delivered by your carrier to DJI)
Date received by DJI: MM/DD/YYYY (date they say got it which could be up to a week after it was delivered)
Date they sent you a repair estimate: MM/DD/YYYY
Date you paid for the repair: MM/DD/YYYY
Date they completed your repair: MM/DD/YYYY
Date they sent it back to you: MM/DD/YYYY
Date you received it back:MM/DD/YYYY
Days elapsed door-to-door: Date you dropped it at carrier to date you received it back

 

[Former Member]

Type of repair: Refresh
Date Repair requested: 02/19/2017
Date you Received shipping label email from DJI: 02/21/2017
How repair requested: online repair request
Your location: Georgia
Which service center used: Carson, CA
Date you sent it it: 02/21/2017
Date delivered: 03/02/2017
Date received by DJI: 03/07/2017
Date they sent you a repair estimate: 03/08/2017
Date you paid for the repair: 03/08/2017
Date they completed your repair: 03/24/2017
Date they sent it back to you: 03/27/2017
Date you received it back: 03/31/2017
Days elapsed door-to-door: 38 days = 1 month, 1 week and 1 day

 

[Former Member]

Type of repair: Non warranty repair
Date Repair requested: 01/29/2017
Date you Received shipping label email from DJI: 01/30/2017
How repair requested: Online repair request
Your location: Georgia
Which service center used: Carson, CA
Date you sent it it: 01/30/2017
Date delivered: 02/7/2017
Date received by DJI: 02/10/2017
Date they sent you a repair estimate: 02/14/2017
Date you paid for the repair: 02/14/2017
Date they completed your repair: 02/28/2017
Date they sent it back to you: 03/03/2017
Date you received it back: 03/10/2017
Days elapsed door-to-door: 40 days = 1 month, 1 week and 2 days

 

[Former Member]

Type of repair: Non warranty repair
Date Repair requested: 03/30/2017
Date you Received shipping label email from DJI: 03/30/2017
How repair requested: Online repair request
Which service center used: Carson, CA
Date you sent it it: 03/30/2017
Date delivered: 04/10/2017
Date received by DJI: 04/12/2017
Date they sent you a repair estimate:
Date you paid for the repair:
Date they completed your repair:
Date they sent it back to you:
Date you received it back:
Days elapsed door-to-door:

 

[Former Member]

Type of repair: Non warranty repair
Date Repair requested: 03/30/2017
Date you Received shipping label email from DJI: 03/30/2017
How repair requested: Online repair request
Which service center used: Carson, CA
Date you sent it it: 03/30/2017
Date delivered: 04/10/2017
Date received by DJI: 04/12/2017
Date they sent you a repair estimate: 4/15/52017
Date you paid for the repair: 4/15/2017
Date they completed your repair:
Date they sent it back to you:
Date you received it back:
Days elapsed door-to-door: