Server error. Wait a moment and try again

Ronson · Apr 25, 2023

Consistently getting a server error. Could things just be very busy on a date of new release?

Killowatt · Apr 25, 2023

Could be their server is very busy, a few days ago I was checking for any updates and got the same message. A few hours later worked fine.

Ronson · Apr 25, 2023

Yes, same here. Worked a few hours later. Thanks for the confirmation.

IronSky1 · Apr 26, 2023

If you have a second gateway attach via that. The variuos providers filter request differently. I have a sumiliar proplem on my M3 when I was swapping controllers from RC Pro back to RC and needed several updates. I swicthed to a different providers gateway service and worked fine. You can also use a hotspot on your phone if it is with a different provider.

Followup- ISPs tend to do a lot of different things to control useage at different times of day. They throttle performance , restrict access and control what is going over the circuit they lease. If you do a lot of internet work always a good idea to have a second provider be it a phone hotspot or another gateway from a different service. Make sure the second source is on a different network.

Killowatt · Apr 26, 2023

IronSky1 said:
If you have a second gateway attach via that. The variuos providers filter request differently. I have a sumiliar proplem on my M3 when I was swapping controllers from RC Pro back to RC and needed several updates. I swicthed to a different providers gateway service and worked fine. You can also use a hotspot on your phone if it is with a different provider.

Thanks, didn't think of using the cell phone. I have a good amount of tethering I can do in my plan, but haven't yet.

lensimages · Apr 26, 2023

I was also getting the server error until I logged into my DJI account and it went away, cheers Len

Ronny St. · Apr 29, 2023

IronSky1 said:
If you have a second gateway attach via that. The variuos providers filter request differently. I have a sumiliar proplem on my M3 when I was swapping controllers from RC Pro back to RC and needed several updates. I swicthed to a different providers gateway service and worked fine. You can also use a hotspot on your phone if it is with a different provider.

Followup- ISPs tend to do a lot of different things to control useage at different times of day. They throttle performance , restrict access and control what is going over the circuit they lease. If you do a lot of internet work always a good idea to have a second provider be it a phone hotspot or another gateway from a different service. Make sure the second source is on a different network.

Same error here... But how can one switch to a different providers gateway? I have only one provider here for internet, tv, etc...

I get the message 'Server error. Wait a moment and try again. Error code 0x1103a0090012' and then this message disappears immediately. Waited and tried again several times, but same error. Turned off blue tooth, tried in hotspot mode, but no progress. I am still on 01.05.0000 and cannot get updated. Every other update (RC and FlySafe database is installed without problems.

@Len: weren't you logged in to connect the AC to the app?

IronSky1 · Apr 29, 2023

Use your cell phone hotspot as a alternate gateway. You may have to turn that service on at your cell service provider. The odds on it being on the same network are not real good as a result you turn your cell into a alternate gateway. If the hotspot is not available contact your cell company.

Ronny St. · Apr 29, 2023

IronSky1 said:
Use your cell phone hotspot as a alternate gateway. You may have to turn that service on at your cell service provider. The odds on it being on the same network are not real good as a result you turn your cell into a alternate gateway. If the hotspot is not available contact your cell company.

Well, I tried that already, but same error result

MS Coast · Apr 29, 2023

I had to change the DNS (domain name server) settings for my wireless router to resolve that error. Switching to the Google DNS values did the trick.

Ronny St. · Apr 30, 2023

Thank you for your tip, MS Coast. I did find that on the forum, but I prefer not to tamper with my router settings. I have 7 security cameras and a weather station 24/7 connected via WiFi and it took days to get it all properly configured and working, so you'll understand that I don't want to take the risk to mess it all up again.
I could try to update the Mini 2 firmware on the WiFi router of some friends, and hope that might do the job. Unless you (or someone else) has another suggestion, of course

MS Coast · Apr 30, 2023

Ronny St. said:
Thank you for your tip, MS Coast. I did find that on the forum, but I prefer not to tamper with my router settings. I have 7 security cameras and a weather station 24/7 connected via WiFi and it took days to get it all properly configured and working, so you'll understand that I don't want to take the risk to mess it all up again.
I could try to update the Mini 2 firmware on the WiFi router of some friends, and hope that might do the job. Unless you (or someone else) has another suggestion, of course

Have you tried updating via the DJI Assistant software?

Solsearcher · Apr 30, 2023

This has been VERY annoying. Can't update with the RC, can't update with the RC-N1. Have an Air 2S. Went to the DJI site to download / find the DJI Assistant software...can't find a link to anything but PDF's!

arrrghhghhghghhhhhhhh

Oh...tried my home wifi, tried my phone hotspot...nada on either. Logged in to the account. logged out... logged in, logged out...logged in...logged out...hahaha

Ok, clearly I'm an idiot. I didn't realize the Assistant was for a Mac or a PC. I presumed it was for a phone, doh! SO, got the assistant loaded, connected the AC, and..... "Network Error (3-3) Please retry". Again, tried with my cell hotspot and mu home. They ARE entirely different networks.

And THEN...it changed from that error to (wait for it) "No FIGHT Logs"...that's not my typo...it's theirs!

Ronny St. · Apr 30, 2023

MS Coast said:
Have you tried updating via the DJI Assistant software?

Cannot do that, because I want to do the Galbb patch and that means firmware update must be done via the RC.

Felix le Chat · May 1, 2023

Ronson said:
Consistently getting a server error. Could things just be very busy on a date of new release?

Still getting server errors with both GO4 and FLY apps. Good three weeks now. RC-N1 and RC1A controllers with android device as flight screen

Ronny St. · May 1, 2023

Felix le Chat said:
Still getting server errors with both GO4 and FLY apps. Good three weeks now. RC-N1 and RC1A controllers with android device as flight screen

Yes, it is clearly a problem at DJI for a long time. It seems they just don't want to fix it

ImpossibleTom · May 1, 2023

Still getting errors from the n1 and RC for both the mini 2 and mini 3 pro. Tried both my internet connections and hot spot with phone. Frustrating.....

ImpossibleTom · May 1, 2023

Finally got the Assistant 2 to see my mini 3 pro and it got to 99% updating the new 1.00,600 and failed. Restarting it ONLY SHOWS 1.00.500 as the official current firmware. Restart and it shows 1.00.600 again and failed at 75%. Hmmm

Ronny St. · May 1, 2023

ImpossibleTom said:
Finally got the Assistant 2 to see my mini 3 pro and it got to 99% updating the new 1.00,600 and failed. Restarting it ONLY SHOWS 1.00.500 as the official current firmware. Restart and it shows 1.00.600 again and failed at 75%. Hmmm

It is clear that updating from the DJI servers is a complete mess. And that is since a long time now. Apparently they don't worry that so much customers complain about that. Shame on DJI! I tried the same as you did: attempting to update via internet connection (4G) and again with my phone in hotspot mode. Neither worked

MS Coast · May 1, 2023

Ronny St. said:
It is clear that updating from the DJI servers is a complete mess. And that is since a long time now. Apparently they don't worry that so much customers complain about that. Shame on DJI! I tried the same as you did: attempting to update via internet connection (4G) and again with my phone in hotspot mode. Neither worked

It's not directly a DJI issue. Their server is up and running. The problem is that some DNS systems can't or won't look up the numerical address for the download server from the URL of the server. My ISP promised me that they weren't blocking any traffic to China, but I'm suspicious that's what's causing this.

If you have control over the DNS settings for your router, you can resolve the problem by switching to another DNS that can look up the server. I switched from my ISP's DNS to the Google DNS last year and haven't had a problem since.