Shipment to the UK

[mkaiser]

Hello so it’s says DHL has picked up the shipment and it left china on the 7th no more updates after that... I called them and the said it’s shopped to Holland but no scans???

 

[gnirtS]

It'll be in a mother pallet which has its own waybill number.
Once that happens it vanishes off tracking until the pallet is broken down again at the customs stage.

 

[JohnC]

DHL ship to East Midlands from China for UK and Europe deliveries, its the Europe Hub.

They ship in a bulk Airwaybill, so you won't see any updates on DHL website tracking until the bulk pallet arrives at EMA. Once it has arrived and each parcel has been scanned your tracking will update.

Once you have the Departed Facility... from China it takes three working days to be cleared customs and scanned into the UK.

Typically once scanned into EMA, it ships out to your local hub and onto you same day. I have received many DJI deliveries from China and they always follow that pattern.

 

[mkaiser]

Oh okay so it take about 5 days in all? Do customs open it or it comes factory sealed

 

[JohnC]

I would give it a week! No its not inspected in the UK as it clears customs with DHL in China.

 

[gnirtS]

I would give it a week! No its not inspected in the UK as it clears customs with DHL in China.

Not all of them. A large batch of Mavic 2s spent 5 days at East Midlands clearing EU customs there.

 

[JohnC]

Not all of them. A large batch of Mavic 2s spent 5 days at East Midlands clearing EU customs there.

I import equipment from Japan and use DHL for these, once shipping clears customs in the Far East I make a declaration to HM Customs as to the contents and intended use of the equipment while it is in transit. It is very rare for this to hang up. Those items that were 'stuck' were probably not waiting for customs at all and were just backlogged. Thats not to say HMRC didn't randomly pick a consignment to check, on the whole the process is very efficent & DHL are pretty good at it.

 

[gnirtS]

We can find at least 5 known mother waybill pallets for the EU sent by DJI that didnt clear customs in China and ALL had east midlands customs clearing. Scaling well over a week in timeframe. Even ones destined for Germany were flown to EMA then back out after clearance. That added 3-5 working days to delivery.

They weren't "stuck", they were waiting for customs as DHL themselves confirmed along with the tracking for the mother and child loads - no customs was performed in China as can be seen from the tracking.
Possibly DHL were just caught out by a huge increase in load. Some peoples went to Hong Kong and elsewhere for customs, some went to europe without that stage.

 

[mkaiser]

So it takes a week then

 

[wild.cody]

I would give it a week! No its not inspected in the UK as it clears customs with DHL in China.

So once it says it’s been processed in East Midlands it should be out in a day?

 

[Thomas B]

So once it says it’s been processed in East Midlands it should be out in a day?

Wonder if laws have changed in the two to three years between your post and the one above it