So my parents were helping my sister move houses and my dad had a low boy trailer he used for hauling his tractor around. The rear of the trailer had two square metal ramps built into the trailer. My mom wasn't paying attention and she stepped off the rear of the trailer and ripped her leg open bleeding everywhere requiring over 50 stitches. So she filed a claim with the insurance company she had the same policy with. The same one her and my dad dumped over 150k over all those years.
Know what happened? The paid her claim. Then immediately dropped her policy. The same a$$holes that had been taking their money year after year dropped the for ONE CLAIM. Yeah it was over 30,000 but still. Insurance companies are shite.
I'm not sure you really are considering how insurance works and what it is. Here is the other side of the story.
Each and every year that health carrier accepted the risk of the policy limits. That is probably $100,000,000 vs $17,000 in premiums. Not one year was the insurance company not willing to accept that risk for that entire year. At the end of each year each party was 100% even. The contract was done. The risk ($1,000,000,000) was accepted for a premium ($17,000). Done deal. Now, one year the carrier is willing to accept that same risk for $17,000 but this year they collect $17,000 and pay out $30,000. It's _not_ $30,000 for $150,000. That is where people get confused... as if it's a dollar for dollar service. If that were true and your mother has a $30,000 bill a month into her first policy, the carrier would have paid around $1200 and your mother would be stuck with a $28,000 bill. Does that sound fair? It's how you think it works. Oh, your version only works when there is no claim right away. However, turn it around and all of a sudden you'd not agree.
So the carrier collected a premium _each_ each for a promise _each_ year. At the end of the year, that agreement was done. Fair is fair.
One year the carrier collects $17,000 and pays out $30,000. End of the policy, that agreement is done. At _any_ time your parents could have cancelled the agreement. They could have paid $1200, had a $30,000 and then just walked away. The carrier (which is a business for profit) would have lost $28,000. So why should they also not have a right to tell someone that they no longer want to enter into a new agreement? Why should it be that the customer can do this at any time but the carrier cannot? You'd consider it unfair that a company can simply choose not to enter into a new agreement? If you sold people widgets and one year you lost money do you think someone else should have the right to tell you that you _have_ to continue to sell those widgets at a possible loss?
What a _very_ good example of what I'm talking about? Simply look a few posts up. A person paid $60 to State Farm and State Farm paid out $2200. Two crashes within one year. What if after the first crash and payment State Farm, as a business, would have said... you know, it's likely that this person is going to crash again... let's cut our _losses_ and simply chose not to continue business with this person. Would have been the right call, right? Would have been a sound business decision, right? Would have been perfectly fair, right? But according to, State Farm should have been forced to continue doing business with this person after that first claim... and as well know... continued to loose a ton of money in the process. Is that how you'd run your business?
My purpose in this post is not to chastise you... your mother suffered a loss and you felt what the insurance company did was unfair. I get that. You'd hope that a carrier would see this a a small loss and continue to offer insurance. I get that. But making their own choice not to do so hardly makes then a "****" company. I'll also end this by saying that I've worked as a property/casualty adjuster for about 27 years now. But I also will tell it like it is. I have no reason to be bias as I'm not getting my bills paid in this forum.