Strange gimbal

[brobbo]

So ive turned on my Mavic, the gimbal is facing the completely wrong direction.....
have no idea how its ended up like this and have no idea how to get it back

 

[Former Member]

Can I ask a few questions?

1. Have you flown it before?
2. Has it done this before?
3. Any crashes or forget to take off the gimbal lock?
4. Is it making a squealing noise?
5. Are you getting a gimbal overloaded or obstructed error message in DJI Go?
6. Where and when did you buy it and can you return it for a different one?

 

[brobbo]

Can I ask a few questions?

1. Have you flown it before? Yes, was flown yesterday
2. Has it done this before? Nope never, this is the first
3. Any crashes or forget to take off the gimbal lock? No
4. Is it making a squealing noise? Not that I can hear
5. Are you getting a gimbal overloaded or obstructed error message in DJI Go? Yes to both of those
6. Where and when did you buy it and can you return it for a different one? I bought it from RC geeks, Received on the 21st, i have DJI refresh, would it be advisable to sent to dji or try and get a replacement via the retailer?

 

[Former Member]

I would try to get it replaced by the retailer, that would be the shortest distance between 2 points. I would only use Refresh if it was you who caused the malfunction, but it's not.

 

[DanMan32]

He never said he just got it, just said he turned it on. Issue from a possible crash is possible.

 

[brobbo]

He never said he just got it, just said he turned it on. Issue from a possible crash is possible.

It has not been crashed, It was flown yesterday with no issues, upon startup today its done this

 

[Former Member]

It has not been crashed, It was flown yesterday with no issues, upon startup today its done this

I would return it or exchange it for another one. Gimbal problems usually dont get better, they only get worse.

 

[DanMan32]

It has not been crashed, It was flown yesterday with no issues, upon startup today its done this

I didn't think so, but that would have been a factor if it had been.

 

[brobbo]

DJI have diagnosed it as pitch motor failure. And are repairing free of charge